PbPosition Job Title: Client Service Operations Assistant Manager /b /ppbStart Date: /b flexible but ideally from January/February /ppbEmployer: /bN2S Italia Ltd /ppbType of Contract: /b Full-Time /ppbBase Salary per Annum Bonus: /b to be discussed, depending on experience /ppbAnnual Leave Entitlement: /b 20 Working Days (Plus Bank Holidays) /ppbProbation Period: /b 3 months /ppbWorking place: /bworking from home / remote /ppbWorking days: /b /ppb1st April to 31st October - Monday to Friday + Weekend on call /b /ppb1st to 31st March: 5 days/week /b /ppb1st November to 28th February: 3 days/week /b /ppbr/ppTASKS: /ppbCustomer Care and Travel Quality Management /b (April to October) /pp● Welcoming clients on arrival day and being available for any assistance throughout their stay. /pp● Staying in constant contact with VIP clients, providing daily updates and essential travel information. /pp● Ensure all clients requests whilst on the ground get actioned in a timely manner, checking with suppliers for changes’ availability and arrange seamless coordination. /pp● Rapid problem solving when inconvenience occur on the ground /pp● Ensuring all ground suppliers, villa managers, and hotels are well informed about clients’ specific details, such as dietary requirements and special occasions. /pp● Going the extra mile by adding thoughtful touches like welcome cards, birthday surprises, and additional amenities to enhance their experience. /pp● Reconfirming all services in itineraries previously arranged and booked by Travel Designers via the company software /pp● Coordinating with all ground teams to ensure smooth execution of complex or tricky client services. /pp● Ensure clients’ extras are invoice and paid, as well agents commissions are always updated on they system /ppbr/ppbAdmin, Account Management, and Product /b (November to March) /pp● Uploading, Maintaining and Updating supplier information (Services, Experiences and Villas) and their prices in the back office and company software /pp● Booking’s folders closure liaising with CFO /pp● Producing Reporting /pp● Liaise with Copywriter for the creation of any new tour description /pp● Assistance with developing travel guides /ppbr/ppbOthers: /b /pp● Support the CEO, COO, CFO and Quality Manager with daily tasks if required. /p pREQUIRED: /pulliMinimum 2 years experience in luxury travel industry and/or having any strong customer care service role /liliProfessional Italian English speaking and writing /liliThe candidate must be extremely detail-oriented, being able to work under pressure and efficiently during high season, good with ground logistics, pro-active and with criteria for good taste. /liliGreat IT skills and comfortable with technology /liliGreat communication skills /liliLondon or Italy based: in London full-time employment contract, in Italy as full-time freelancer (due to the current law). /li /ulpbr/ppPlease send your cover letter and CV to copying-in /p