P h3Transform the everyday with us. /h3 pWe are looking for a bCloud Solutions Support Engineer /b to be hired with a permanent contract in bMilano /b within the Software Delivery Support organization in the bSmart Infrastructure Building /b business unit. /p pSiemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity. /p h3Your Challenge /h3 pAs a Cloud Solutions Support Engineer your mission will be to ensure customer success by delivering responsive, high‑quality support for cloud solutions—working closely with multi‑functional teams to resolve issues efficiently and continuously improve the user experience. /p h3Your main activities will be: /h3 h3Technical Support Troubleshooting /h3 ul liRespond to customer inquiries and support tickets for cloud services /li liDiagnose and resolve issues in cloud applications and configurations /li liBring up complex cases to RD when needed /li /ul h3Customer Engagement /h3 ul liCommunicate clearly and empathetically via email, chat, and phone /li liGuide users on best practices for cloud product usage /li liEnsure satisfaction through proactive follow‑ups /li /ul h3Team Collaboration /h3 ul liPartner with product, engineering, and operations teams /li liShare customer insights to influence product development /li /ul h3Knowledge Sharing /h3 ul liCreate and maintain internal/external knowledge base articles /li liContribute to FAQs, user guides, and training materials /li /ul h3Continuous Learning /h3 ul liStay up‑to‑date on cloud offerings, tools, and support processes /li /ul h3Qualifications /h3 ul liDegree in Computer Science, IT, or equivalent experience /li li1–3 years in technical support or customer service (cloud preferred) /li liFamiliarity with networking, Linux/Windows OS, and scripting (PowerShell, Bash, Python) /li liExperience with AWS (plus Azure or Google Cloud is a bonus) /li liUnderstanding of cloud services: VMs, storage, networking, identity management /li liHVAC domain knowledge is a plus /li liStrong communication and problem‑solving skills /li liDedicated, collaborative, and growth‑oriented mindset /li liFluent in English and Italian /li liEligible to work in Italy /li /ul h3What We Offer /h3 ul liFlexibility: trustful environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi‑fi connection reimbursement /li liWelfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on‑site lunch options /li liNever stop growing: plenty opportunities for continuous and individual learning journeys /li liAn inclusive team culture where you can be yourself /li /ul pSiemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential. /p pApplications must include a CV in English. /p p#MakeYourImpact /p /p #J-18808-Ljbffr