Technical Support Role Overview
We are seeking a skilled professional to join our Customer Technical Support team as a specialist. In this role, you will be responsible for providing top-notch support and assistance to customers, ensuring they receive timely and accurate resolutions to their inquiries and technical issues.
The ideal candidate will have strong communication skills, technical knowledge, and the ability to work effectively under pressure. They will also possess the ability to diagnose and resolve technical issues by guiding customers through step-by-step solutions utilizing own knowledge and other established processes and tools.
Responsibilities
* Provide exceptional customer service and support via various channels (phone, email, etc.)
* Diagnose and resolve technical issues by guiding customers through step-by-step solutions
* Participate in ongoing training and development programs to enhance product knowledge and customer service skills
* Build and maintain strong relationships with customers by providing exceptional service and follow-up
* Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards
Requirements
* University Degree in Biomedical, Telecommunications or IT Engineering
* Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry
* Strong IT skills in informatics ot/and automation
* Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders
* Ability to travel 15% travel, overnight, within territory or locations
* Participation in a 24/7 rotating shift schedule to ensure continuous support
Benefits
* Opportunity to work with a leading organization in the diagnostics industry
* Collaborative and dynamic work environment
* Professional growth and development opportunities
* Competitive compensation package