Project Manager Role Overview
This position involves leading the delivery of customer-focused projects, with a focus on subscription and transactional services. You will work closely with technical teams, partners, and customers to drive business outcomes and ensure satisfaction.
Key Responsibilities:
* Develop and execute end-to-end project plans to deliver high-quality results within budget and timeframe.
* Maintain strong relationships with customers and stakeholders, ensuring project goals are met and expectations are managed.
* Monitor project metrics, including financials and profitability, and proactively manage risk and issue resolution.
* Evaluate and implement contract change management processes to optimize project outcomes.
* Collaborate with third-party delivery partners and manage their commercial engagement.
* Identify opportunities for upselling or additional services and contribute to presales and renewal evaluations.
Role-Specific Responsibilities:
* Establish and maintain effective project structures and processes.
* Ensure clear communication with key stakeholders and provide consistent project updates.
* Maintain tight control of scope, risk, issues, and change management throughout the project lifecycle.
* Typically manage up to 5 medium-sized customer projects concurrently.
Project-Specific Responsibilities:
This role also involves responsibilities akin to a service operations manager, requiring both technical and interpersonal skills.
* Act as the primary point of contact for customer incident management, coordinating resolution efforts across global teams.
* Maintain clear documentation and reporting standards, ensuring sensitive customer data is accurately managed.
* Provide regular updates and post-resolution analysis to clients, supporting service continuity and availability.
* Collaborate with global support teams to optimize incident resolution processes.
Requirements
* University degree or equivalent, with 2–5 years of project management experience in a relevant industry.
* Familiarity with IT/Telco environments preferred.
* Basic technical understanding of networking (CCNA-level knowledge or equivalent is a plus).
* Excellent communication and stakeholder management skills.
* Fluent in English and Italian languages.