Location, Type, Skill, Responsibilities & More
IT Support Specialist
Location
(Napoli, Thiene) Italy
Type
Dispatch, On-site
Hours
10-20 hours per week
Skills
Troubleshooting, Problem Solving, Help desk & ticketing systems, Windows & macOS support, Basic Networking
Description
BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) "IT Support Specialist" in Italy .
Responsibilities
• Provide first- and second-level support and resolve customer issues efficiently.
• Work with third-party vendors to remediate complex AV-related issues when required.
• Communicate clearly and promptly regarding issue status and resolution.
• Maintain accurate and up-to-date ticket records for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and authorized Cisco Jabber applications.
• Possess basic knowledge of macOS to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
• Use diagnostic tools to identify and resolve network connectivity and workstation hardware/software issues.
Requirements:
• Must hold a valid work permit in Italy .
• Proficiency in English & Italian language is mandatory .
.
• Several years of experience in a similar role are required.
Apply now -
• Interested candidates are requested to send their English CV, mentioning the position title in the subject line, along with their WhatsApp contact number, as soon as possible.
Apply here: fahmida.tithi@bcic-swiss.com
Salary: Negotiable
Apply Now!
Fahmida Ahmed Tithi
Junior Recruiter
fahmida.tithi@bcic-swiss.com
Linkedin #J-18808-Ljbffr