DESCRIPTION Join an exciting team with a great mission. We aim for Amazon to be the most customer-centric company where customers can find, discover, and buy anything online. With your help, Amazon will also become the most employee-centric company in the world. We seek exceptionally talented, bright, and driven individuals. This is your chance to make history! The role involves developing and implementing strategies to address country labor relations challenges for on-the-road operational business lines and providing labor relations support by collaborating with operational teams to advance company objectives. The role acts as a strategic partner for Operations, Delivery Service Partner Management, and other key internal/external stakeholders. The primary focus is to drive EXR operational excellence, goals, and strategy, while addressing ER needs within a specific country. Leading through complex labor issues and crisis situations with sound judgment and effective communication is essential. The base location in Italy is flexible, with Rome or Naples suggested as potential bases. Key job responsibilities Labour Relations Strategy Strategy Development : Support the Head of Country in creating and implementing the EXR strategy. Country Execution : Deliver business line-specific goals and initiatives, adhering to approved EXR priorities and standards. Risk Mitigation : Use expertise in employee and labor relations to identify issues, predict risks, and develop strategies to mitigate them. Own Your ER Environment : Monitor internal EXR environment using standard tools and mechanisms, as well as external factors like new regulations and peer practices. Stakeholder Collaboration : Build and maintain influential relationships with Operations and other stakeholders to gather information, feedback, and support. Project Management : Manage projects and initiatives aimed at achieving country and business line results. Operational Excellence Analytical Skills : Use data and anecdotes to develop recommendations and measure strategy success. Compliance : Ensure full compliance of EXR decisions and activities, flag risks, and suggest solutions. Deliver Innovation : Develop solutions that challenge current practices and industry norms. Fostering the Culture : Assess engagement mechanisms to maintain positive workplaces. Site Visits : Routinely visit Amazon sites and develop strategies to mitigate ER risks. Writing Skills : Contribute to EXR reporting activities. Leadership Capabilities Strategic Vision and Execution : Support strategy development while managing daily EXR operations. Business Acumen : Translate business needs into EXR plans and participate in strategic planning. Collaboration and Partnership : Build relationships with leaders across departments to meet organizational goals. Problem-Solving and Innovation : Diagnose problems, influence solutions, and drive innovative programs. Effective Communication : Clearly communicate EXR matters to leaders and stakeholders. Crisis Management : Handle employee relations issues under time constraints with sound judgment. The position reports to the Head of Employee and Experience Relations Italy within the EU Employee Experience and Relations Team. It is a full-time role requiring up to 50% travel within Italy and occasionally beyond, sometimes with little notice. BASIC QUALIFICATIONS Experience in employee or labor relations, or Italian employment law Master’s Degree in Human Resources, Employment Law, Labour Relations, or MBA Fluent in both spoken and written Italian and English (CEFR C2) PREFERRED QUALIFICATIONS Experience in distribution, logistics, or transportation industries Strong analytical, organizational, and flexibility skills Ability to navigate complex international organizational structures Excellent interpersonal and persuasion skills Fast comprehension and high judgment Experience working with third-party contractor workforces Ability to work in fast-paced, ambiguous environments J-18808-Ljbffr