Position Overview
Location: Rome, Italy
Type: Full-time, On-site
Hours: 40 hours per week / 8 hours per day
Skills: Troubleshooting, Problem Solving, Help desk & ticketing systems, Windows & macOS support, Basic Networking
Description: BCIC Swiss GmbH | Best Connect International Company is looking for a (Full-time, on-site) "IT Support Specialist" in Italy.
Responsibilities
- Provide first- and second-level support and resolve customer issues efficiently.
- Work with third-party vendors to remediate complex AV-related issues when required.
- Communicate clearly and promptly regarding issue status and resolution.
- Maintain accurate and up-to-date ticket records for all reported incidents.
- Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and authorized Cisco Jabber applications.
- Possess basic knowledge of macOS to support Apple PC users.
- Install, upgrade, support, and troubleshoot printers and computer hardware.
- Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
- Use diagnostic tools to identify and resolve network connectivity and workstation hardware/software issues.
Requirements
- Must hold a valid work permit in Italy.
- Proficiency in English & Italian language is mandatory.
- Several years of experience in a similar role are required.
Apply
Interested candidates are requested to send their English CV, mentioning the position title in the subject line, along with their WhatsApp contact number, as soon as possible.
Apply here: fahmida.tithi@bcic-swiss.com
Salary: Negotiable
Apply Now!
Fahmida Ahmed Tithi
Junior Recruiter
fahmida.tithi@bcic-swiss.com
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