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Main Purpose
This position is ideal for an ambitious candidate who is willing to supervise and develop a team, maintain an excellent standard of service meanwhile managing the relationship with our Guests.
Main Duties & Responsibilities
* Ensure that housekeeping requests by Guests are responded to in a timely and efficient manner and where possible anticipate Guest’s needs.
* Guarantee daily inspection of Guest rooms, public areas, back of the house areas to maintain and reach our service standard.
* Help in maintaining all department inventories and cleaning schedules.
* Support the Executive Housekeeper to maintain the décor of staff house, lockers and back of the house.
* Assist the Executive Housekeeper in the housekeeping staff appraisal, training and development.
* Comply with the financial objectives of the department.
We Offer
* Permanent contract according to C.C.N.L. Settore Turismo.
* Learning & development activities and career opportunities.
* Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
* Staff celebrations.
Competencies Required
* Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
* Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
* Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
* Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
* Service excellence: Delivers service standards, which consistently exceed guest expectations.
* Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.
Other Requirements
* Fluent in Italian;
* English knowledge (intermediate level);
* PC literate;
* Previous professional experience in the same role is preferred;
* High School certificate.
Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Hospitality
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