Ph3Position Summary /h3 pPerform general office duties to support Event Sales (e.g., filing, sending emails, typing, faxing, copying). Prepare sales‑related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, and verify information (e.g. leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors. /p h3Critical Tasks /h3 h3Policies and Procedures /h3 ul liMaintain confidentiality of proprietary materials and information. /li liProtect the privacy and security of guests and coworkers. /li liFollow company and department policies and procedures. /li liEnsure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. /li liPerform other reasonable job duties as requested by Supervisors. /li /ul h3Guest Relations /h3 ul liAddress guests' service needs in a professional, positive, and timely manner. /li liAnticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. /li liActively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. /li liWelcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. /li liThank guests with genuine appreciation and provide a fond farewell. /li liEngage guests in conversation regarding their stay, property services, and area attractions/offerings. /li /ul h3Communication /h3 ul liSpeak to guests and co‑workers using clear, appropriate and professional language. /li liAnswer telephones using appropriate etiquette, including answering the phone within 3 rings, answering with a smile in one's voice, using the caller's name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. /li liPrepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. /li liTalk with and listen to other employees to effectively exchange information. /li /ul h3Working With Others /h3 ul liSupport all co‑workers and treat them with dignity and respect. /li liDevelop and maintain positive and productive working relationships with other employees and departments. /li liPartner with and assist others to promote an environment of teamwork and achieve common goals. /li /ul h3Sales /h3 ul liProcess management from the group/event request receipt until the execution of the contract and receipt of the initial deposit. /li liQualify RFPs. /li liManage RFPs received via group enquiries websites such as Starcite, Cvent, HPN (and similar) and update these systems in a timely manner according to company policy. /li liControl availability of rooms and meeting spaces. /li liBid proposal and reservation management, timely client follow‑up. /li liEffective negotiation skill using sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. /li liSite inspections. /li liContract preparation and execution. /li liDeposits schedule. /li /ul h3Data Management /h3 ul liAccurately insert all Groups/Events Opportunities in Opera SC, and keep the business blocks/forecasts updated in real time. /li liInsert Minihotels for definite group and create applicable rate code and market codes. /li liProduce requested reports upon request. /li liEnsure Opera, One Source and Marsha systems are kept clean, balanced and efficient. /li /ul h3Revenue Management /h3 ul liAccording to Rev Mgr indications, ensure all Groups/Events Opportunities are analyzed through Marriott systems. /li liSet applicable rates to various RFPs according to strategy received. /li liPromote upselling in each occasion. /li liSupport Active Sales team, Event Sales Team and Event Operations Team to reach common goals. /li /ul h3Equal Opportunity Employment /h3 pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p /p #J-18808-Ljbffr