The ICT Product Owner is responsible for defining product functional and technical design, prioritizing the backlog in cooperation with the Business Product Manager, and ensuring the successful delivery of technology-driven solutions. This role bridges product strategy and technical execution, working closely with Digital Engineering teams, Digital and Methods, Digital and Business Product Lead to deliver high-quality digital products that align with business goals. Additionally, she/he oversees the planning, execution, and delivery of assigned ICT projects to ensure timely completion, budget adherence, and alignment with organizational goals and technical requirements.Key Responsibilities
Define and clearly communicate product vision, roadmap, and priorities to Engineering, Design and Methods teams;Together with the Business Product Manager, manage the product backlog or with the Business Project Manager the projects execution;Coordinate with the assigned engineering team (external, internal, or mixed) to deliver features that meet customer and business needs;Acts as an interface between the Product Manager and the Engineering team (external, internal, or mixed);Validate delivered work to ensure acceptance criteria and quality standards;Track tech performance metrics and KPIs and monitor digital product/project progress, identify issues, and implement corrective actions;Identify opportunities for process improvement and innovation;Define the technical skills required for product/project development, plan capacity and coordinate with the Digital Engineering team for resource allocation;Develop documentation such as charters, scopes, risk assessments and status reports;Participate in the selection of vendors and management of contracts;Define the product/project budget and monitor its costs.
Qualifications
University degree in Computer Science, Computer Engineering, Information Systems, or similar field;3 to 5+ years of experience managing IT products/projects for sales, marketing, service sector with good knowledge of related sales, marketing, service business processes;Experience on CRM IT solutions implementation, customization and configuration (Microsoft Dynamics, SAP CRM, etc), with specific modules related to after sales/service management, sales and marketing processes;Proficiency with project/product management methodologies (Waterfall, Agile, Hybrid);Experience using project management tools (e.g., MS Project/Planner, Jira, Azure DevOps, or similar)Experience using diagram/visualization tools (e.g. Miro, Figma or similar)Strong communication, stakeholder management, and organizational skillsProven ability to manage multiple projects/Digital Products concurrentlyStrong risk management, problem-solving, and decision-making abilitiesAvailability to travel, if required (up to 25%)
Personal skills
Highly organized and detail-orientedStrong leadership and team-coordination abilitiesAdaptable and comfortable working in dynamic and international environmentsAnalytical thinker with a proactive approach
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