D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
For this position we are opened both to freelance and to permanent candidates.
Tasks and Responsibilities
1. Maintain the integrity of all computer workstations and associated software within the organization
2. Act as the main point of contact for employees who are experiencing computer issues
3. Ongoing maintenance and future planning needs of the company's desktop infrastructure
4. Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
5. Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
6. Resolve software, hardware and device issues reported by the end users
7. Installation, configuration and ongoing usability of desktop hardware and software
8. IT support relating to technical issues involving Connect client
9. Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
10. Work with the project management team on PC builds and network equipment deployments
Troubleshoot PC connectivity issues
11. Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
12. Installation of packaged software and authorized 3rd party software
13. Remote access solution (VPN) implementation and support
14. Document and update the local client environment
15. Escalate service issues when required
16. Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
17. Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
18. Oversee the maintenance and tracking of assets
19. Business Continuity & Disaster Recovery testing
20. Advise and train staff on computer operations and software applications
21. New staff on-boarding participation
Requirements
22. A strong understanding of Information Technology; trends, products and solutions
23. At least 2 years of experience in a similar position in 1st and 2nd level IT Service Desk/Desktop Support
24. Good knowledge of GxP
25. Customer-focused with a passion and drive for customer satisfaction and delivering business values
26. Friendly, supportive and flexible personality with quick learning ability
27. Ability to work independently as well as willing to follow directions and best practices
28. Great communication and interpersonal skills
29. Good team player with planning and organizing skills
30. ITIL certification is an advantage
31. Fluent English and Italian both written and verbally are strongly required
Benefits
32. Broad range of activities, tasks, and projects
33. Flexible working conditions
34. Minimum 5 weeks of vacation
35. Paid sick days
36. Meal vouchers
37. Vouchers (B-day voucher, wedding, and new born surprise)
38. Contributions to wellness programs (multisport card)
39. Fishing for Friends program – our referral program
40. Refreshments in the D-ploy office
41. Further development and professional advancement
42. Friendly and international working environment
43. Company-sponsored events
44. Competitive salary and various benefits
Is IT in your DNA?