We are looking for a passionate Backoffice and 2nd level Support Assistant to be integrated into our Team located in Bergamo.
Main Responsibilities:
- Process domain names operations on Authorities/suppliers manually managed (registrations, transfer registrars, ownership changes, dns changes)
- Monitor and request to Administration team to add funds on deposits and do payments where applicable
- Manage Authorities/suppliers relationship when necessary, both through email and on the phone
- Provide support in managing compliance or audit inquiries
- Collect and provide information to the interested parties about domain names supplier agreements, policies, costs, rules, processes, changes notified by Authorities/suppliers
- Work with teams from various departments and countries across Europe to provide them support on manual operations management
Background and Skills:
- Deep Knowledge of Domain name product and its lifecycle, in terms of processes, costs, market and operations
- Excellent communication and sharing knowledge skills.
- Analysis and Problem Solving skills
- Proactivity, teamwork ability and goal orientation.
- Internal and external client oriented
- English is a must
- Previous experience in the role is considered a plus
Right to work
At any stage please be prepared to provide proof of eligibility to work in the European country you are applying for.
Unfortunately, we are unable to support Sponsorship Visas.
"Come as you are"
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out .