Overview
As General Manager in Bologna, you oversee the opening and ongoing performance of aparto Bologna San Vitale, leading the Operations Team to deliver a first‑class resident experience. You will align with central offices, manage budgets, and drive commercial performance through B2B partnerships and local campaigns. Your role includes ensuring safety, compliance, and high standards across facilities, with a strong focus on community and operations excellence. This is a pivotal opening that shapes the property’s early success and long‑term value for residents and stakeholders.
Responsibilities
* Lead day‑to‑day property operations to maintain a clean, safe building and uphold aparto standards
* Train and supervise the Assistant General Manager, manage rotas and scheduling
* Chair regular meetings and report on finance, sales, commercial performance, operations and quality
* Drive revenue through B2B partnerships, local campaigns, and pricing/occupancy optimization with central teams
* Build partnerships and community relationships to generate leads and improve conversion
* Coordinate Facilities team to ensure preventive maintenance and timely defect escalation
* Ensure compliance with health & safety, fire safety, water, audits and Italian hospitality regulations
* Manage budgets, process invoices, code expenditures, and operate within approved budgets
* Oversee arrivals/departures, summer turnarounds, and refurbishment programs
* Support debt management and review occupancy and income reports with corrective actions
* Handle HR matters professionally and escale when needed within legal frameworks
* Resolve student complaints promptly to maintain a welcoming, safe environment
* Collaborate with central offices and other General Managers; conduct audits when required
Requirements
* Proven hospitality, PBSA, or hotellerie experience with emphasis on guest/resident experience
* Strong commercial mindset with proven sales, occupancy growth and B2B partnerships
* Experience managing multidisciplinary teams (front desk, housekeeping, maintenance, contractors)
* Ability to produce financial reports (P&L, Forecast, Budget) and present KPIs (occupancy, revenue, NPS, costs)
* Strong IT skills with xjrgpwk adaptability to PMS and internal systems (e.g., StarRez/Mews) and Office proficiency
* Excellent communication and stakeholder management at all levels
* Problem‑solving attitude with autonomous, accountable work style
* Experience with operational health & safety and fire safety routines, audits, preventive maintenance
* Ability to support residents and handle sensitive or complex issues; strong influencing skills
* Willingness to travel to other properties and participate in training
* Openness to opening a new hospitality property and managing associated challenges
Benefits
* Comprehensive training
* Competitive compensation
* Robust benefits
* Generous vacation packages
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