PKPM Analytics is a global leader in scientific instrumentation, dedicated to helping companies manage product quality and brand value across diverse sectors, including food, agriculture, industry, environment, and clinical applications. Our innovative solutions empower clients to meet critical quality parameters and enhance their operational effectiveness. /ppEyePro System (a KPM Analytics brand) is a company that produces Vision Systems, mainly for the inspection of baked goods. Thanks to significant growth, the company has established itself as a global industry leader, representing the standard for many multinational corporations that integrates our Industrial Machinery for product Quality Control onto their production lines, with automatic rejection of non-conforming products. /ppThrough its industrial Vision Systems, EyePro System helps its customers improve product quality, optimize processes, maximize line efficiency, and reduce waste. /ppThe company has its main office and production unit based in Pergine (TN). /ppJoin KPM Analytics as a strongTechnical Support Engineer (IT) /strong in our EyePro System facility and become part of a dedicated team providing exceptional technical support oriented to our clients in the food and industrial sectors. This pivotal role focuses on ensuring top-tier customer service, responsible for monitoring, troubleshooting, and supporting database-based software, ensuring data integrity, availability, and performance across various environments. /ppAs a minor part, you will also being involved in support activities like customer training, maintenance, troubleshooting and software upgrades of our Vision Inspection systems through remote support, contributing to our reputation as an industry leader known for quality control solutions that enhance product quality and operational efficiency. /ph3Key Responsibilities /h3ulliServe as the primary point of contact for installation, development and troubleshooting of existing database-based software focusing attention on the EyePro brand. The position is also focused on troubleshooting tasks for systems software of two other KPM brands: Sightline, and Smart Vision Works. /liliAnalyze and understand customer requests. Provide technical direction and support to customers on proper use of the products through multiple communication channels (phone, email, chat, etc.) Maintain professional interaction with customers while working on critical issues is a must. /liliManage Salesforce cases related to all Vision Inspection Systems, integrating with our support teams across the world. /liliCollaborate with the Technical Support Manager and interface with internal development and software teams (if needed with the mechanical and electrical engineering teams). /liliConduct online training for customers (domestic and international). /liliResponsible for continuous learning; broadening skill set on KPM products through cross-training activities, utilizing KPM Academy and in-person resources and employ effective communication skills, to build and maintain strong relationships with KPM customers. /li /ulh3Preferred Qualifications /h3ulliMinimum 2 years in a technical customer support role. /liliBS in Computer Science or Mechatronics, or a related field. /liliStrong knowledge of main IT/network infrastructures and network services. /liliStrong knowledge of server environment (mainly Microsoft Windows based). /liliStrong knowledge of SQL and experience with one or more RDBMS (mainly Microsoft SQL). /liliFamiliar with scripting languages based on Python, Node.js and frameworks dedicated to webpage/webapplication development (mainly Express.js) /liliA good knowledge of English is essential (written and spoken – part of the interview will be conducted in English) – at least B2 CEFR level. /liliExperience with vision or optical components. /liliExperience in automation or similar roles. /liliAttitude for practical activities, both mechanical and electrical/electronic. /liliAbility to read and interpret electrical and pneumatic diagrams and mechanical drawings. /liliBasic software development knowledge (C, C++). /liliAny work and/or study experience abroad. /liliQuick to learn and apply new information. /liliStrong troubleshooting and critical thinking skills. /liliAnalyze complex tasks systematically and identify discrepancies. /liliAbility to multitask and work under pressure with minimal supervision. /liliGreat organizational, verbal and written communication skills. /liliMake decisions and good judgments of special situations. /liliComfortable handling mechanical and electrical equipment. /liliKnowledge of principles and processes for providing high-quality customer service. /liliTeam-oriented and a strong team spirit. /liliAvailable to occasionally travel nationally and internationally to acquire knowledge about our vision systems to better support our customer. /li /ulh3Work Location /h3ulliPergine (TN), Italy /li /ulh3What we offer /h3ulliA cutting-edge company, founded 20 years ago as a startup from a research center (FBK), which continues to invest in new technologies. /liliA dynamic work environment, with the possibility to work both independently and as part of a team. /liliOpportunities to gain increasing independence in customer relations, interacting with a globally distributed customer network. /liliOccasional International travel (both within Europe and the rest of the world). /liliFull-time contract – level and type of contract to be agreed upon based on the candidate's experience. /li /ulh3Technical Support Specialist (IT)- Italy Based /h3pFirst name (Required) /ppLast name (Required) /ppEmail address (Required) /ppPhone number (Required) /ppUpload Resume /ppMax file size 10MB. /ppUploading... /ppfileuploaded.jpg /ppUpload failed. 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