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Cloud & Infrastructure Engineer (AWS) – Lead For our Headquarter in Milan we are looking for a
Cloud & Infrastructure Engineer (AWS) – Lead
to support and evolve our AWS cloud and infrastructure platforms in an international environment. The role combines
hands‑on cloud engineering, operational ownership, automation and vendor coordination, ensuring reliability, scalability, and continuous improvement of AWS cloud services, connectivity, and operational processes. The position leads technical execution across AWS operations, advanced networking, FinOps cost governance, and infrastructure automation.
Key Responsibilities
Own and support AWS cloud and infrastructure operations.
Lead AWS infrastructure operations and continuous improvement.
Contribute to DevOps operational practices with strong focus on automation and repeatable workflows.
Design, implement and maintain automation workflows using Ansible and scripting.
Ensure reliability and resilience of AWS cloud infrastructure and connectivity.
Monitoring, Reliability & Operations
Operate and improve monitoring coverage for AWS/cloud infrastructure (e.g.
PRTG,
Instana ).
Ensure incident, problem, and change processes are applied consistently.
Drive operational improvements and reduction of recurring incidents.
Vendor, Project & Stakeholder Management
Manage relationships with external providers (DevOps, monitoring, infrastructure).
Lead
service reviews (SAL / service review meetings)
with vendors.
Contribute to and lead infrastructure and cloud‑related projects.
Collaborate with internal stakeholders, translating business needs into technical roadmaps.
Advanced Networking
Site‑to‑site (P2P) VPN configuration and operations
Client VPN configuration and operations
VPC peering and inter‑VPC connectivity
Advanced routing and traffic segmentation
Cost allocation/reporting support
Optimization initiatives (rightsizing, storage lifecycle, Savings Plans support)
Automation & Infrastructure‑as‑Code
Identify and implement automation opportunities across infrastructure operations
Maintain automation workflows, handle exceptions, and improve reliability
Maintain documentation/runbooks for automated processes
Required Skills & Experience Must Have
Degree in related matters
Fluent English (spoken and written).
Proven experience in a senior cloud/infrastructure role with strong hands‑on technical ownership and accountability, acting as a technical reference point.
Hands‑on experience automation and Infrastructure‑as‑Code mindset (Ansible, scripting, repeatable workflows).
Strong background in Linux and infrastructure fundamentals.
Solid understanding of
ITSM processes
(incident, problem, change).
Experience working with
ITSM tools
(preference for
Jira ).
Experience managing
vendors and service level agreements (SLAs / SALs).
Strong experience with
advanced networking, including:
site‑to‑site VPN (P2P)
client VPN
advanced routing / segmentation
Demonstrated experience supporting
FinOps / cloud cost governance
activities (tagging, reporting, optimization actions).
Nice to Have
Experience with identity and access platforms (e.g.,
One Identity ) as exposure only.
AWS Solutions Architect Associate (or equivalent)
ITIL v3 or v4 Foundation
Agile / Project Management certifications
Experience in organizations aligned with
ISO 20000 / ISO 27001
standards.
Exposure to Microsoft Azure.
Exposure to CI/CD platforms, container platforms, or OpenShift.
Business Impact
Technical ownership and continuous improvement of AWS cloud infrastructure and connectivity, ensuring stability, scalability, and operational excellence.
Reduced dependency on external providers by strengthening internal AWS and infrastructure engineering capabilities, improving operational autonomy.
Improved operational maturity through standardized procedures, automation, Infrastructure‑as‑Code mindset, and repeatable operational workflows, increasing service quality and reducing manual effort.
Reliability and scalability of AWS services.
Network resilience and connectivity performance (VPN, VPC peering, routing).
Cloud cost transparency and optimization through FinOps practices.
What We Offer
A vibrant international environment in a continuously growing company.
Extensive training and development opportunities within the group, including an Elearning platform.
A multicultural organizational structure and team.
Fortidia is the brand identity of MBE Worldwide S.p.A. - a privately‑owned company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing ecommerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PostNet, PACK & SEND, AlphaGraphics, Kwik Kopy Australia, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2024, the combination of its physical platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - with its PrestaShop e‑commerce platform served 1.1 mln business customers worldwide generating €1.45 bln (US$1.65 bln) of System‑wide Gross Revenue and €22 bln (US$23 bln) of Gross Merchandise Value.
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