GUEST RELATION MANAGER
San Clemente Palace Venice – www.sanclementepalace.it
Awarded "Best Hotel in Venice" and ranked among the Top 20 Hotels in the World by Condé Nast Traveller (2025), this majestic resort immerses guests in a 900‐year‐old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th‐century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice.
Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six‐meter‐high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk‐covered walls, and Murano glass chandeliers, making it one of Europe's premier hotels for art exhibitions.
Serenity permeates the hotel's Longevity Spa, which features a heated outdoor pool, tennis court, jogging paths, a pitch & putt golf course, and a fully equipped kids' club – ensuring an unforgettable stay.
The hotel's proximity to St. Mark's Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences.
Role DescriptionAs Guest Relation Manager, you will be the ambassador of the resort's luxury hospitality standards, ensuring every guest feels welcomed, valued, and cared for from arrival to departure. You will lead the guest relations team, oversee VIP coordination, personalize the guest experience, and work closely with all departments to create meaningful and memorable stays.
Overseeing the entire guest relations team and ensuring exceptional service delivery
Greeting and welcoming VIPs, repeat guests, and special travelers with personalized attention
Managing the guest journey, from pre‐arrival communication to post‐stay follow‐up
Handling complex guest requests, service recovery, and sensitive situations with professionalism
Collaborating with Rooms, F&B, Spa, Concierge, and Events departments to exceed guest expectations
Ensuring accurate coordination of amenities, welcome arrangements, and special celebrations
Monitoring guest satisfaction scores and implementing improvement initiatives
Leading daily briefings and sharing guest insights with relevant teams
Managing guest feedback through all channels and ensuring timely responses
Maintaining updated guest preferences and ensuring a highly tailored experience
Preparing reports on VIP arrivals, guest trends, and satisfaction metrics
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel
Benefits
Accommodation, meals, uniform
A key role in shaping guest experiences within one of Europe's most prestigious luxury resorts
Opportunity to work in a stunning historical property immersed in art, culture, and heritage
Competitive compensation
Professional development
A dynamic, supportive, and international team environment
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