H3Our Client /h3pOur client is a leading company specialized in the construction of filling and closing lines and processing plants for the food and beverage industry. /ph3Position: After Sales Business Manager /h3pWe are seeking a talented bAfter Sales Business Manager /b who will report to the Aftermarket Manager. The role is based at the company's headquarters in Parma, with frequent travel and business trips. /ph3Main Responsibilities: /h3olliUndertake proactive communication with customers to anticipate and resolve issues. /liliConduct regular customer audits and visits; define maintenance contracts, proactively identifying and addressing potential problems. /liliEngage in preventative maintenance and upgrades. /liliPromote new products or services, providing customers with the necessary information to make informed purchasing decisions. /liliPursue high levels of customer satisfaction, prevent churn, build stronger relationships, and retain customers. /liliEnsure achievement of business targets (invoicing and margins) for the Aftermarket Division (service, spare parts, retrofits). /liliIdentify and pursue new business opportunities to expand the company's client base. /liliDevelop partnerships and strategic alliances to enhance service offerings. /liliCollaborate with sales and marketing teams to align customer service initiatives with business growth objectives. /li /olh3Key Skills Qualifications: /h3ulliDiploma or Bachelor's degree in a technical subject (mechanics, automation, etc.). /liliProven experience in bcustomer service management and business development /b. /liliStrong analytical and strategic thinking skills. /liliExcellent communication and negotiation abilities. /liliLeadership experience with a track record of driving team performance. /liliProficiency in CRM software and customer engagement tools is a plus. /liliAbility to identify trends, customer needs, and market opportunities. /li /ulp#LI-IC /ppWyser is the global brand specializing in the search and selection of managerial and executive profiles, part of Gi Group Holding, Italy's leading multinational employment agency and a major provider of HR services and consulting worldwide. Candidates of all genders (D.lgs. n. 198/2006) are invited to read the privacy policy at:. /ppWyser (Aut. Min. del 15/04/2014 Prot. N: 39/4903) /p #J-18808-Ljbffr