Role Overview
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At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.
We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.
Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way.
We are seeking an experienced IT Infrastructure Specialist (Network & Security) to support the technology initiatives of the IT Infrastructure team at Keywords. They will be responsible for follow-the-sun delivery and support of Network services, prompt reaction on all network infrastructure incidents as 2nd line support and cooperation with other infrastructure teams for resolution.
Duties and Responsibilities
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- Ensure that all escalated incidents are handled by the team within SLA’s.
- Participate in Problem management processes.
- Ensure that our Network Operations are reliable, secure, resilient and scalable to support our growing business.
- On-time delivery of assigned network infrastructure projects.
- Identify opportunities for process improvement and efficiency enhancements.
- Create and maintain technical documentation on all system designs and configurations, troubleshooting procedures.
- Oversee network security measures and identify potential risks to ensure sufficient mechanisms are in place to protect systems and data.
- Design, deploy, and support LANs, WANs, network appliances, load balanc