Established Search is excited to be exclusively partnered with an innovative organisation in the surgical ophthalmology space, dedicated to improving vision and quality of life for individuals with untreatable retinal disorders.
Job Title: Patient Journey Manager - Ophthalmology, Cremona
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
4582202627013476352337134
Job Views:
2
Posted:
23.05.2025
Job Description:
The Patient Journey Manager will serve as a vital link between clinical partners, rehabilitation teams, and patients, ensuring seamless coordination throughout the treatment pathway. From initial patient selection through surgery and post-operative rehabilitation, you will guide all stakeholders to achieve optimal outcomes.
Responsibilities:
1. Build strong relationships with implanting centres and rehabilitation teams.
2. Provide hands-on training to clinical personnel, including visual rehab and low vision professionals.
3. Support and oversee the complete patient journey, from selection to long-term rehab.
4. Collaborate with commercial and medical teams to activate new treatment centres.
5. Engage with patient groups, doctors, and referral networks to raise awareness and improve access to care.
6. Facilitate communication between surgical and rehab teams to ensure continuity of care.
7. Coordinate patient testimonials for awareness campaigns.
8. Act as a key contact for patient support challenges and incident reporting.
Qualifications:
1. Degree or qualification in Orthoptics, Optics, or a related low vision field.
2. 3–5 years of experience in medical devices and/or pharmaceuticals, preferably in ophthalmology.
3. 3–5 years of experience in low vision rehabilitation.
Desired Skills & Attributes:
1. Passion for patient care and enhancing quality of life.
2. Strong communication and presentation skills with a patient- and customer-centric approach.
3. Effective project management skills across multidisciplinary teams.
4. Adaptability, proactivity, and ability to work under pressure.
5. Fluency in the local language and proficiency in English.
6. Proficiency with MS Office; a tech-savvy mindset is preferred.
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