IT Support Specialist (Manufacturing Plant)Role OverviewServe as the primary on-site IT support resource for plant operations, ensuring uptime across systems that directly support production, logistics, and shop‐floor activities. This role focuses on hands‐on technical support, rapid issue resolution, and maintaining operational continuity in a fast‐paced manufacturing environment.Key ResponsibilitiesPlant IT & Help Desk SupportAct as the first point of contact for all plant IT issues (hardware, software, network, and user support)Provide Level 1 and Level 2 support for plant users including operators, supervisors, and plant leadershipTroubleshoot and resolve issues related to:Workstations and laptopsPrinters and label printersRF scanners and barcode systemsShop‐floor terminals and production systemsSupport network connectivity issues (WiFi, wired connections, device access) in coordination with central ITLog, track, and manage incidents through the IT service management system and escalate when neededProvide support for production and logistics systems used on the shop floorEnsure uptime and functionality of real‐time production tracking systems and devicesAssist with troubleshooting issues impacting:Production reportingInventory movementsData capture from manufacturing equipmentSupport integration points between shop‐floor systems and backend applicationsLight SAP / Application Support (De‐emphasized)Provide basic user support for SAP‐related transactions as needed (inventory, production confirmations, etc.)Help identify whether issues are user error, process gaps, or system‐related before escalationCoordinate with centralized SAP teams for advanced troubleshootingUser Support & TrainingProvide hands‐on support and guidance to plant personnel on IT systems and toolsAssist with onboarding and basic training for new usersReinforce standard processes and improve user adoption of systemsAct as the local IT liaison between plant operations and corporate IT teamsSupport system rollouts, upgrades, and on‐site deploymentsIdentify recurring issues and recommend practical improvements to stability and efficiencyRequired Experience2–5 years of experience in IT support, help desk, or desktop support (manufacturing environment preferred)Experience supporting end‐user hardware, printers, and network connectivityExposure to shop‐floor or industrial IT environments is a strong plusTechnical SkillsStrong troubleshooting skills across:Windows environmentsHardware and peripherals (printers, scanners, RF devices)Basic networking (connectivity, device setup, troubleshooting)Familiarity with IT service management tools (ticketing systems)Basic understanding of enterprise systems (SAP or similar ERP) preferred but NOT requiredProfessional SkillsStrong communication skills with ability to support non‐technical users in a production environmentAbility to operate under time‐sensitive, production‐critical conditionsHigh ownership mindset with focus on fast resolution and minimizing downtimeComfortable working on‐site and supporting off‐hours when neededFully on‐site at manufacturing plantMay require on‐call or extended hours during production issues or system deploymentsFor positions requiring a federal security clearance, your clearance level must be clearly identified on your resume.