Ph3Your role at KIKO MILANO /h3pWe are looking for a bClient Insights Specialist /b to join KIKO MILANO’s Global CRM Team, within the bCustomer Data Insights /b area, reporting to the Client Insights Senior Specialist. This talent will play a pivotal role in bunderstanding, segmenting, and activating our global customer base /b, supporting KIKO’s mission to deliver personalized, data-driven experiences at scale. /ph3Responsibilities /h3ullibOwn and evolve the global customer insights framework /b, transforming data into actionable recommendations that influence CRM, retail, and marketing strategies. /liliLead the bRFM and segmentation models /b, analyzing customer behavior across lifecycle stages, channels, and markets. /liliPartner with local CRM teams to bdevelop advanced analyses /b, identifying opportunities to increase customer value, frequency, and retention. /liliBuild and maintain bautomated dashboards /b and bKPI reporting systems /b in collaboration with IT and BI teams. /liliTranslate insights into bclear narratives for top management /b, influencing global business decisions. /liliSupport the evolution of bCRM and loyalty programs /b through quantitative evaluation of campaign results (uplift, churn risk, LTV, cross-category engagement). /liliContribute to the development of bpredictive and behavioral models /b (propensity, churn, clustering) to improve personalization at scale. /li /ulh3What you will need to succeed /h3ullib1-2 years of experience /b in CRM analytics, customer insights, or data strategy — ideally in a bretail, beauty, or consumer goods /b environment. /lilibMSc or BSc in a quantitative field /b (Economics, Statistics, Data Science, or Business Analytics) bor equivalent practical experience. /b /liliProven experience managing large-scale customer databases (millions of profiles) and transforming data into actionable insight. /liliProficiency in bPower BI /b (or similar BI tools) and strong command of bExcel /b and bPowerPoint /b for executive storytelling. /liliWorking knowledge of bSQL /b and/or bPython /b for advanced data manipulation and analysis. /liliExperience with bDatabricks /b(or similar Data Intelligence Platforms), bcustomer segmentation modeling /b, or bCDP/CRM ecosystems /b. /liliFamiliar with bmarketing automation platforms /b and campaign performance measurement. /liliAbility to collaborate cross-functionally with Marketing, E-commerce, Retail, and IT to embed insights into activation. /liliFluency in bEnglish /b, other languages are a plus. /li /ulh3We would love if you had /h3ulliAbility to learn on the job /liliStrong analytical mindset combined with business acumen and an ability to communicate complex findings clearly. /liliStrong sense of ownership, curiosity, and drive to build innovative, data-led customer strategies. /li /ulh3Seniority level /h3ulliAssociate /li /ulh3Employment type /h3ulliFull-time /li /ulh3Job function /h3ulliMarketing and Sales /li /ulh3Industries /h3ulliPersonal Care Product Manufacturing /li /ul /p #J-18808-Ljbffr