Learning Officer – On board position
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L'esperienza richiesta ai candidati, così come le competenze e le qualifiche aggiuntive necessarie per questo lavoro, sono elencate di seguito.
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We’re seeking a Learning Officer to join our Human Resources Department onboard Costa vessels, playing a strategic role in driving people excellence, engagement and guest satisfaction.
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What Makes You Unique
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- Bachelor’s degree (or foreign equivalent), preferably in Human Resources, Education, Psychology or related fields
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- Solid experience in soft skills group training and learning delivery; experience in course development and instructional design is a plus
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- Background in Hospitality & Tourism strongly preferred
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- Experience in English teaching within multicultural environments
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- Strong facilitation, communication and stakeholder management skills
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- Proficiency with MS Office (Word, Excel, PowerPoint)
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- English and Italian knowledge at least B2 level
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- Business‑oriented mindset with strong organizational and analytical skills
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Live Your Ambition, Lead Your Impact
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You are responsible for governing onboard learning activities, translating operational and business priorities into effective training solutions that enhance crew competences, engagement and performance, fully aligned with Company procedures and goals.
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HR Governance, Compliance & Processes
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- Ensure that all onboard training activities are delivered in compliance with Company learning procedures, timelines and standards
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- Collect and structure training needs through operational observation and regular meetings with Hotel and D&E; Heads of Departments
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- Act as a business partner, analyzing Company indicators (On Board Revenue, Net Promoter Score, complaints, turnover, crew movement) to propose targeted training actions and follow‑up measures
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- Ensure accurate governance of learning documentation, reporting training coverage, effectiveness and outcomes to the HR Director and Corporate Learning teams
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People Management, Talent & Development
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- Organize, deliver and facilitate classroom and online training sessions, ensuring quality, consistency and engagement
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- Accountable for the onboard mentoring process, supporting crew integration, development and overall experience
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- Engage participants through an empathetic, inclusive and interactive facilitation approach, developing professional, behavioural, linguistic and managerial competences
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- Act as a training consultant for onboard Managers, empowering them to enhance their coaching and on‑the‑job training skills
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- Promote and advertise the onboard training portfolio, increasing awareness and participation across departments
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Operational xkiyazw HR Support
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- Actively participate in onboard governance meetings (Hotel Director meetings, On Board Revenue meetings, departmental meetings) as the learning reference point
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- Support Internal Communication initiatives, contributing to the dissemination of learning and development messages onboard
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- Collaborate closely with the HR Director and Ship Council to align learning priorities with operational needs
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Safety Culture & Awareness
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- Actively contribute to a strong and effective HESS culture onboard
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- Promote compliance with safety policies and procedures within your scope of responsibility
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- Support sustainability awareness initiatives and contribute to their implementation when required
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- Integrate safety, compliance and responsibility principles into learning activities
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