JOB PURPOSE
MSC Cruises, the 3rd largest cruise operator in the world with an ambitious 10-year investment plan of €13.6 billion that includes the construction of up to 17 new digital ships, plus terminals and other important assets.
We’re totally transforming our business and building a modern and highly digitalized company and our IT is at the core to support the digital transformation.
Working in MSC Cruises is working in a very dynamic and global context with the freedom to shape and define the future of digital in our organization, with the support and scope of a vast evolving business.
Our environment is international, fast-paced, highly collaborative, and meritocratic.
We are looking for an IT Service Management Specialist in our Naples office, the major service delivery center in the Group, and having seen your profile you could be a good fit for us given your background and skills.
The position offers the option of smart working to ensure you have the best work-life balance possible.
In a very dynamic and growing IT dept, the IT Service Management Specialist reports to the IT Fleet Director Team and will be supporting MSC Cruises in the IT Infrastructure Project Management area.
KEY ACCOUNTABILITIES
•Lead incident and problems management efforts, resolving IT problems promptly.
•Act as the focal point for all communication related to incidents, both internally and externally, keeping all the stakeholders informed about the status and resolution.
•Incident Management: Act as the incident lead during incidents, coordinating responses and resolutions to minimize downtime and mitigate impacts on ship’s operations.
•Proactively monitoring Critical Services: Monitor critical services to ensure their uninterrupted operation, implementing new strategies and tools for effective monitoring to proactively identify and address potential issues.
•Reporting: Provide regular reports on IT operations and incidents to the various IT units.
•Extended Support Hours: Extend support to ships during weekends and night hours to address any IT-related issues promptly.
•Continuous Improvement: Identify opportunities for enhancing IT services and processes, driving continuous improvement initiatives to optimize efficiency, reliability, and performance in maritime IT operations.
•Availability to work during weekends and nights under rotation.
•Availability to Travel (20% of the time)
QUALIFICATIONS (skills, competencies, experience)
•Bachelor's degree or diploma in computer science, computer engineering, or a related field.
•3-5 years of experience in service IT Infrastructure and service management with a specific mention of expertise in cruising, which is considered a plus.
•Thorough knowledge of networking principles, operating systems, virtualization, and cloud services. Knowledge of microservices architecture, database administration or monitoring tools will be considered a strong plus.
•Proven experience in Incident Management, ITIL or other relevant frameworks.
•Strong analytical and problem-solving skills.
•Fluent in English, oral and written (any other language is an advantage) with excellent written and verbal communication skills to effectively convey observability insights and recommendations to cross-functional teams.
VISA REQUIREMENTS (if any)
Right to work in Italy.