Location:
Job Category:
Other
Virtual job fairs
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EU work permit required:
Yes
Job Reference:
437937052
Job Views:
2
Posted:
24.05.2025
Expiry Date:
08.07.2025
Job Description:
WHO WE ARE
Etinarsis a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets – managing the full life cycle of specialist and executive-level hires.
At Etinars, we genuinely care about who you are and what you need.
We place great emphasis on fostering robust, enduring connections built upon trust and transparency.
Our approach ensures a swift journey, leading you hand in hand towards signing your next career step.
WHAT WE ARE LOOKING FOR Virtual job fairs
Help Desk & Application Support – Space Operations (ESA)
Location: Rome (Hybrid work mode)
We are looking for a motivated and tech-savvy Help Desk & Application Support Specialist to provide 1st and 2nd level support for a critical ESA application supporting over 15,000 users across multiple missions.
You’ll be part of a dynamic and international team operating in a high-security, high-impact space environment, delivering support to Earth observation, satellite launches, and future space programs.
YOUR TASKS
Provide first-line technical support via phone, email, or ticketing system
Accurately log, categorize, and prioritize tickets
Troubleshoot and resolve complex incidents and application issues
Escalate to 2nd/3rd level support in line with SLAs
Handle application access, configurations, and routine updates
Conduct application monitoring and alarm analysis
Maintain and improve operational documentation and procedures
Participate in testing, patching, and deployments
Deliver clear and professional communication to ESA end users
Work closely with internal teams and external vendors to resolve issues
Apply ITIL best practices in incident, request, and change management
Contribute to user training, documentation, and knowledge sharing
YOUR SKILLS AND EXPERIENCE
Technical Skills:
Good knowledge of ticketing systems (Remedy, ServiceNow, OTRS, KIX)
Familiarity with the ITIL framework
Comfortable with Microsoft Office, Outlook, and basic systems admin
Understanding of XML, SFTP, and Eclipse is a plus
Excellent troubleshooting skills, especially under pressure
Technical certifications are a strong asset
Knowledge and Experience:
1–2 years of experience in help desk or application support roles
Personal Skills:
Fluent English (written and spoken – B2 minimum)
Strong customer service, communication, and stress management skills
Problem-solving mindset and practical attitude
Capacity to multitask, prioritize, and work under pressure
Ability to adapt and learn quickly in a structured environment
EXTRA INFORMATION
Work location: Rome – easily accessible, hybrid mode (2 days on-site, 3 days remote)
Work hours: Monday–Friday, shift-based coverage from 08:00 to 18:00
Contract type: Permanent
Support a critical ESA application with 7 functional modules, contributing to mission planning, non-conformance tracking, and satellite launch operations
Join a collaborative, multiculturaland international team and be part of the European space ecosystem
Please note that, due to the sensitive nature of the data involved, this position is currently available only to individuals who meet the following criteria:
* Non-EU Citizens already based in EU with a valid work permit
* Once we receive your CV, we will take time to evaluate it carefully. Should there be a match for this or any other position at Etinars, we will be in touch with you. In case there is no match now don’t worry, we will make sure to keep your CV in consideration for future vacancies!
* In Etinars we are committed to supporting Diversity and Inclusion Community. If you identify as part of it and you meet the minimum criteria for the job, you will be given the opportunity to demonstrate your abilities at an interview.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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