PMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.brWith our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. /ph3Job Description /h3pThe Vehicle/Commodity Specialist ensures the timely dissemination of technical solutions and the consistent flow of quality feedback across markets. The role coordinates the creation and publication of Technical Service Bulletins (TSB), manages Country Incident Reports (CIR) inputs, maintains the technical case database, and aligns parts availability with the latest releases. /ppActing as a bridge between technical assistance, quality, and parts logistics, the Specialist supports dealer networks with accurate guidance and training to drive customer satisfaction, cost efficiency, and field issue resolution. /ppKey activities and responsibilities: /pulliCreate, validate, and publish Technical Service Bulletins (TSB) to dealer networks once solutions are confirmed. /liliCollect, analyze, and manage qualitative feedback from Country Incident Reports (CIR) and escalate systemic issues. /liliUpdate and maintain the technical case database to ensure data accuracy, traceability, and reuse of solutions. /liliCoordinate with parts/logistics to ensure warehouses are supplied with the latest approved Part Releases. /liliProvide ongoing technical feedback on active topics covered by CIRs to relevant stakeholders (engineering, quality, field teams). /liliCollaborate with diagnostic/tooling teams to ensure proper use of diagnostic instruments and procedures in the field. /liliPrepare and deliver training and communications to dealer and service staff on new bulletins, procedures, and parts. /liliMonitor KPIs (e.g., case closure time, TSB adoption, parts availability) and propose corrective actions. /liliEnsure compliance with technical documentation standards and version control. /liliSupport cross-functional reviews with Engineering, Aftersales, and Customer Care to prioritize and resolve issues. /li /ulh3Qualifications /h3ulliProven experience in the automotive sector (mandatory), ideally within aftersales, technical support, quality, or service engineering. /liliHands-on exposure to dealer/service network support, field issue management, or TSB authoring is a plus. /liliExperience coordinating across multiple countries/markets and working with incident/quality reporting systems preferred. /liliSolid theoretical understanding of automotive technologies (powertrain, electrical/electronic systems, diagnostics, and vehicle architectures). /liliFamiliarity with diagnostic methodologies, guided fault-finding, and service procedures. /liliAbility to interpret electrical wiring diagrams and technical documentation. /liliUnderstanding of parts release processes and service parts logistics. /liliGood command of English (written and spoken); additional languages are an advantage. /liliProficient with automotive diagnostic tools and software. /liliAbility to read and create/curate technical bulletins and service documentation. /liliCompetent in reading and interpreting electrical schematics and workshop manuals. /liliSkilled in maintaining and querying technical case databases and incident reporting tools. /liliStrong MS Office/365 skills (Excel, Word, PowerPoint) for reporting and training material creation. /liliStrong customer service and cost-sensitivity mindset; focuses on practical, efficient solutions. /liliExcellent communication, synthesis, and technical writing skills for clear, actionable TSBs and guidance. /liliOrganization and coordination abilities to manage multiple markets, topics, and deadlines. /liliEffective trainer and presenter; able to transfer knowledge to service network personnel. /liliAutonomy, proactivity, and ownership in driving issues to resolution. /liliCross-functional collaboration and stakeholder management. /li /ulh3Additional Information /h3pMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. /p #J-18808-Ljbffr