**Additional Information** **Job Number** 26068974 **Job Category** Rooms & Guest Services Operations **Location** Via Regina 41, Cadenabbia di Griante, Como, Italy, 22011
VIEW ON MAP (https://www.google.com/maps?q=Via%20Regina%2041%2C%20Cadenabbia%20di%20Griante%2C%20Como%2C%20Italy%2C%2022011) **Schedule** Tempo pieno **Located Remotely?** N **Position Type** Non-Management **Pay Range:** 24,200 - 25,500 **The Lake Como EDITION** Nestled along the western shore overlooking the Bellagio mountains, The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience. Lake-view rooms and suites, indoor and outdoor restaurants and bars, a unique floating pool, and a spa sanctuary deliver an unforgettable escape. **Role Purpose** The Bell/Door Attendant Leader is responsible for coordinating and supervising the daily operations of the door team, ensuring a seamless, welcoming and high-standard arrival and departure experience for all guests. This role acts as a key reference point for the team and supports service excellence in line with brand standards. **Key Responsibilities** + **Team Coordination** + Supervise and coordinate the daily activities of Door Attendants and Bell Staff + Ensure proper shift coverage and task allocation according to business levels + Act as the main point of contact for the team during the shift + **Guest Experience** + Personally welcome VIPs, repeat guests, and special arrivals + Ensure a warm, professional and consistent first and last impression + Handle guest requests and resolve any issues promptly and effectively + **Operations Management** + Oversee entrance flow, traffic control, and vehicle management + Ensure smooth coordination with Valet Parking and Concierge team + Coordinate the parking and handling of guests' vehicles, ensuring efficiency, safety and organization + Monitor cleanliness, appearance and organization of the hotel entrance + **Service Standards** + Ensure all team members adhere to grooming, behavior and service standards + Provide on-the-job guidance and coaching to maintain high performance + Support continuous improvement of guest service delivery + **Communication & Collaboration** + Maintain close communication with Front Office, Concierge and Security + Report any incidents, guest feedback or operational issues to management + Support alignment across departments during peak times and special events + **Training & Development** + Assist in training new team members + Identify development needs within the team and share feedback with management **Requirements** + Previous experience in Door, Concierge, or Front Office operations (luxury hospitality preferred) + Strong leadership and coordination skills + Excellent guest service and communication abilities + Professional appearance and demeanor + Ability to work in a fast-paced environment + Good knowledge of local area and services is a plus + Fluency in English; additional languages preferred **Position Scope** + Acts as **shift leader** for the door team + Plays a **key role in guest experience at arrival/departure** + Contributes to **team performance and service consistency** **Compensation & Benefits** + Gross Annual Salary: min 24,200 - max 25,500 (the gross annual salary is calculated on a pro-rata basis when employment covers only part of the year). + The 13th and 14th month payments are included in the gross annual salary and are accrued on a pro-rata basis, depending on the actual period worked during the year. + TFR (severance) is an additional amount on top of the salary, which is set aside during employment and paid to the employee at the end of the contract + Staff house accommodation on The Lake Como + Ticket restaurants - meal vouchers (each with a net value of 8 per working day) + Staff cafeteria + Access to **the Marriott Bonvoy program**, offering exclusive employee rates at Marriott properties worldwide _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests. We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.