Ph3Spanish/Portuguese speaking Customer Success Manager (Remote, Europe) /h3 pLearning is the only human superpower. It's a gateway through which knowledge becomes a virtue, a value, a product, a skill, a prerequisite, a motive, and a competitive advantage. LearnWorlds' vision is to enable individuals, businesses, and communities to leverage the power of learning, improving lives and cultivating a brighter, more resilient future for everyone. Our mission is to stand out as the ultimate adaptable e-learning solution, tailored to meet the diverse, advanced and intricate business models of contemporary organizations. We are committed to delivering unmatched flexibility in our offerings, ensuring that businesses, individuals, and communities can effortlessly embrace knowledge empowerment as a cornerstone of their growth and success. /p pThe cloud-based e-learning platform offers tailor-made solutions, from creating whole e-learning websites to author online courses as well as providing the right tools to sell them on a B2B/B2C function. Today, LearnWorlds has c.11,000 customers in more than 150 countries and our team is fully remote. However, we also offer the option of working from the office for those who want to mix things up. We have offices in Athens, Crete, and Limassol. /p h3About The Role /h3 pWe are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client‑to‑business interactions, improve customer experience through product support, and handle customer complaints and requests. Your role as a Customer Success Manager will be to sustain business growth and profitability by maximizing value, as well as mediate between clients and LearnWorlds. /p h3Responsibilities /h3 ul liOnboard, provide training and resources to help new clients learn and make the most of our product /li liProactively engage with customers post‑implementation to understand evolving needs and challenges /li liHandle and resolve customer requests and complaints, with the help of Customer Support and Sales /li liConduct regular check‑ins, monitor product usage and customer health, and provide solutions to enhance customer satisfaction /li liHelp customers succeed with their course‑selling or training business goals /li liIdentify high‑risk clients that are likely to churn and come up with ways to minimize it /li liIdentify opportunities for upselling or cross‑selling to maximize revenue and customer value /li liCollect client feedback and communicate it with the Product and Product Design teams to drive product improvements /li liFocus on customer loyalty and build close long‑term client relationships /li /ul h3Requirements /h3 ul liAt least 2+ years of experience in Customer Success, Customer Training, Support, Sales or similar customer‑facing roles /li liBS or BA degree in Business, Marketing, Communications, Computer Science or other related fields /li liExcellent English communication and interpersonal skills /li liExcellent Spanish and/or Portuguese communication and interpersonal skills /li liTech‑savviness and ability to learn new software /li liHighly organised and able to multi‑task with strong time‑management skills /li liSelf‑driven and proactive nature /li liKnowledge of customer success processes /li liPassion for service, positive attitude, and a team player /li liCalm and fast problem‑solver /li liExcellent presentation skills /li /ul h3Additional Skills That Could Set You Apart /h3 ul liExperience in SaaS would make a huge difference /li liExperience in working with creators and digital entrepreneurs /li liSales or Business Development experience /li liBasic understanding of digital marketing principles will also be a plus /li liProficiency with CRM software and customer success tools /li /ul h3Benefits /h3 ul liPrivate life and health insurance plan /li liFully remote work if you prefer to work from home, apart from when we have team meetings a few times per year /li liYour personal annual training budget /li liAn annual home office allowance to set up your personal space /li liCompany laptop /li li23 days of paid time off /li li3 early summer Fridays in July and August /li liA free LearnWorlds School to build and sell your own courses /li liWork in one of the globally top 5 e‑learning courses platform /li liAn opportunity to grow alongside us and shape the look and feel of tomorrow's e‑learning /li liAn entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential /li liAnnual company retreats (see the video of our latest retreat) /li /ul /p #J-18808-Ljbffr