Customer Service Specialist - BU Contract
Founded in 1976, Dedar is a “fabric house” that expresses a personal style with its cutting-edge contemporary collections. Located close to Como, Dedar experiments and innovates to attain product perfection through an ongoing dialogue with those craftsmen and textile specialists who are most familiar with the techniques employed in the production of excellent fabrics.
Characterized by seductive color palettes and unexpected patterns, Dedar’s fabrics combine precious yarns with research into fiber technology to offer various solutions for curtains, upholstery and wall covering of timeless elegance.
Just 20 people 20 years ago; an international team of more than 190 employees today: a group that keeps growing with the company, sharing the same passion for beautiful textiles. Dedar serves over 80 countries and operates directly in Italy, France, UK, USA, Russia, UAE, Germany and across a selected numbers of dealers and distributors.
PURPOSE
The Customer Service Specialist – BU Contract, directly reporting to the BU Contract Manager, will be responsible for the management of the contract project for the market assigned (hospitality/luxury/motion) through the supervision of all phases of order management, guaranteeing customer satisfaction according to company guidelines and expectations.
He/she will work closely to Key accounts, supporting them daily in reaching the tactical commercial goals.
DUTIES AND RESPONSIBILITIES
More specifically the main job duties are:
* Managing orders process from customer request to post sale service: fabric and samples orders, fabric reserves, prices and offers, stock check availability, product information.
* Assuring an update customer portfolio, maintaining an accurate management of orders and reserves. Dealing with all complaints and returns to completion.
* Dealing with sales projects, supporting prices and commissions set up in accordance with the commercial strategies and guidelines.
* Managing process relationship with accounting and delivery departments to assure constant check on statement, due payments, VAT positions, trade licenses control and organizing shipments worldwide.
EXPERIENCE & SKILLS
* Secondary School or Bachelor’s degree (preferably in languages and or communications);
* At least 5 years of experience in a similar role;
* Previous customer service department experience, in international context and midsized company;
* Fluency in English and ability to communicate clearly by phone;
* Knowledge of French is a plus;
* Good capabilities in analysis, organizational skills and problem solving;
* Good computer literacy and experience in working with business software;
* Good knowledge of Microsoft Office (Excel) and preferable of Dynamics 365;
* Goals oriented and ability to withstand stress;
* Strong in building multilevel relationship management with an accurate empathic personal approach;
WHERE
Our offices are in Appiano Gentile (CO). Smart Working 1 day per week.
We look forward to speaking with you!
CUSTOMER SERVICE CATEGORIA PROTETTA LEGGE 68/99
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