Ph3Who we are Amplifon /h3 pAmplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,300 professionals every day in a network of 9,700 points of sale across 26 countries give back the joy of hearing, feeling and living to thousands of people across the world. /p pIn Amplifon we believe people are the most important component of our success. Thanks to our best‑in‑class Hearing Care Professionals and front and back‑office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career. /p pPlease note that this position does not include remote working arrangements. The role requires full on‑site presence from Monday to Friday, in accordance with the company’s standard office working hours. /p h3What we are looking for /h3 pWe are looking for a highly motivated bGlobal Service Desk Specialist /b to join our Milan HQ. This role provides advanced Level 1 onsite IT support, manages daily IMAC activities, supports new technology deployments, and works closely with third party suppliers to ensure exceptional service delivery, especially for our internal VIP and Executive users. /p h3Key Responsibilities /h3 bVIP Onsite Support /b ul liDeliver high‑quality support for VIP and executive users. /li liManage requests with proactiveness, discretion and confidentiality. /li liEnsure readiness for critical meetings and executive events. /li liMaintain a premium user experience aligned with top IT best practices. /li /ul bIT Services Ticket Management /b ul liHandle incidents and service requests using ITSM tools (ServiceNow or equivalent). /li liProvide accurate documentation, triage and escalation management. /li liContribute to problem analysis and change processes. /li liMaintain the Knowledge Base and asset inventory with up‑to‑date information. /li /ul bWorkplace Endpoint Operations /b ul liTroubleshoot Windows and macOS devices at both hardware and software levels. /li liManage VIP IT assets and device lifecycle activities. /li liSupport meeting room AV equipment and mobile devices. /li /ul bBasic Networking Triage Escalation /b ul liPerform first‑level diagnostics on LAN, Wi‑Fi, VPN, VoIP and mobile connectivity issues. /li liCollect logs and technical evidence for effective escalation. /li liCoordinate with higher‑level teams and external partners through complete and quality handovers. /li /ul h3Technical Skills /h3 bActive Directory and Entra ID /b ul liCredential resets, account unlocks, basic group management, domain join/checks and foundational controls. /li /ul bExchange / Email /b ul liUser‑side troubleshooting, triage and evidence collection. /li /ul bMicrosoft Intune (PC/Mac/Mobile) /b ul liBasic enrollment/compliance troubleshooting, understanding of policy and app deployments, collecting logs for escalation. /li /ul bITSM Tools (ServiceNow or equivalent) /b ul liIncident/Request handling, SLA management, Knowledge Base updates, CMDB/Asset management and accurate reporting. /li /ul bWorkplace Triage /b ul liEndpoint hardware/software, printers, meeting room/AV systems, mobile devices. /li /ul bBasic Networking /b ul liFirst‑level diagnostics for LAN, Wi‑Fi, VPN, VoIP, and mobile networks. /li /ul h3What You’ll Need /h3 ul liStrong communication and customer service orientation. /li liAbility to work with confidentiality, empathy and professionalism—especially with executive users. /li liProblem‑solving mindset with attention to detail. /li liTeam player who collaborates effectively with global IT and supplier teams. /li liWillingness to learn and grow in a dynamic IT environment. /li /ul /p #J-18808-Ljbffr