Ph3Operations Manager – Customer Fulfillment /h3 pAt Amazon, we pioneer. We also treat every day just like it’s day one. And we never sit still while we do it. Are you up for creating solutions and solving tomorrow’s problems today? /p pWe’re seeking an experienced Operations Manager to join our Customer Fulfillment team. You’ll operate out of one of our dynamic Fulfillment Centers where we manage fast‑moving inventory and develop smart, industry‑leading workflows. /p pAs an Operations Manager, you’ll deliver inspiring, supportive leadership for the teams you manage and will not shy away from rolling up your sleeves and getting involved whenever necessary. You’ll be directly responsible for managing a team of Area Managers and their direct reports, while reporting to the Senior Operations Manager of your Fulfillment Center. Your leadership will motivate teams, plan schedules, and balance business needs. /p pAnother key aspect of your role is to lead numerous process‑improvement projects, streamlining activities for yourself and the team, with ideas potentially rolled out across Amazon’s network. /p h3Job Description /h3 pYour role will be pivotal in the overall management, control, organisation and direction of either Outbound or Inbound operational areas of your FC. Responsibilities include: /p ul liMaintaining Health and Safety standards within your remit area and promoting an inspiring Health and Safety culture on‑site. /li liBecoming a subject matter expert on specific, larger‑scale processes and activities within FCs, such as 5S audits. /li liManaging timely data collection, updating operations metrics on an hourly basis. /li liAchieving productivity targets, reducing cost per unit, eliminating errors, and ensuring an excellent customer experience. /li liWorking closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels. /li liImplementing process change and contributing to cross‑functional Six Sigma initiatives within your site and the broader Amazon EU Operations network. /li /ul h3Qualifications /h3 ul liHighly proficient in both spoken and written English. /li liExperience as a department manager, leading a group of area managers. /li liDegree from an accredited institution. /li liExperience with Lean, Six Sigma and Kaizen methodologies. /li liDegree in Engineering or a Supply Chain/Logistics/Manufacturing related discipline or MBA. /li liExcellent communication skills and detail oriented. /li liRelevant experience communicating with and presenting to senior leadership. /li /ul pAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p /p #J-18808-Ljbffr