Overview
The position is based in Sofia, Bulgaria and relocation support is available. If you are ready to take the next step in your career, join TELUS Digital Bulgaria as a Customer Support Specialist with Italian and English.
Responsibilities
* Deliver outstanding client service
* Achieve great customer experience and satisfaction
* Identify and assess customers’ needs
* Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets
Qualifications
* Fluent in Italian with excellent communication skills
* Good command of English
* Experience in a similar role is not required
We offer
* Financial support during relocation (e.g., for transportation, hotel stay, rent, and assistance in finding a long-term rental)
* Fully paid training
* Stable job and career development opportunities
* Attractive salary
* Additional health insurance
* 50+ benefits and services to choose from
* Positive international working environment
* Support and learning
* Employee referral bonuses
About us
TELUS Digital Bulgaria is a publicly traded company (NYSE, TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services including designing, building, and delivering next-generation digital services, AI solutions, and customer experience. We are an independent outsourcing services provider and do not function as a local representation of our partners.
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