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Job Reference:
437936787
Job Views:
1
Posted:
20.05.2025
Expiry Date:
04.07.2025
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Job Description:
WHO WE ARE
Etinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets – managing the full life cycle of specialist and executive-level hires .
At Etinars, we genuinely care about who you are and what you need .
We place great emphasis on fostering robust, enduring connections built upon trust and transparency .
Our approach ensures a swift journey, leading you hand in hand towards signing your next career step .
WHAT WE ARE LOOKING FOR
Help Desk & Application Support – Space Operations (ESA)
Location: Rome (Hybrid work mode)
We are looking for a motivated and tech-savvy Help Desk & Application Support Specialist to provide 1st and 2nd level support for a critical ESA application supporting over 15,000 users across multiple missions .
You’ll be part of a dynamic and international team operating in a high-security, high-impact space environment, delivering support to Earth observation, satellite launches, and future space programs .
YOUR TASKS
* Provide first-line technical support via phone, email, or ticketing system
* Accurately log, categorize, and prioritize tickets
* Troubleshoot and resolve complex incidents and application issues
* Escalate to 2nd/3rd level support in line with SLAs
* Handle application access, configurations, and routine updates
* Conduct application monitoring and alarm analysis
* Maintain and improve operational documentation and procedures
* Participate in testing, patching, and deployments
* Deliver clear and professional communication to ESA end users
* Work closely with internal teams and external vendors to resolve issues
* Apply ITIL best practices in incident, request, and change management
* Contribute to user training, documentation, and knowledge sharing
YOUR SKILLS AND EXPERIENCE
Technical Skills:
* Good knowledge of ticketing systems (Remedy, ServiceNow, OTRS, KIX)
* Familiarity with the ITIL framework
* Comfortable with Microsoft Office, Outlook, and basic systems admin
* Understanding of XML, SFTP, and Eclipse is a plus
* Excellent troubleshooting skills, especially under pressure
* Technical certifications are a strong asset
Knowledge and Experience:
* 1–2 years of experience in help desk or application support roles
Personal Skills:
* Fluent English (written and spoken – B2 minimum )
* Strong customer service, communication, and stress management skills
* Problem-solving mindset and practical attitude
* Capacity to multitask, prioritize, and work under pressure
* Ability to adapt and learn quickly in a structured environment
EXTRA INFORMATION
* Work location: Rome – easily accessible, hybrid mode (2 days on-site, 3 days remote)
* Work hours: Monday–Friday, shift-based coverage from 08:00 to 18:00
* Contract type: Permanent
Support a critical ESA application with 7 functional modules, contributing to mission planning, non-conformance tracking, and satellite launch operations
Join a collaborative, multicultural and international team and be part of the European space ecosystem .
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