Tata Consultancy Services (TCS) is looking for a Service Desk Specialist in Naples for one of our top clients, a main actor in the Finance market.This role is responsible for maintenance of company end-user equipment and provide technical support for various application and network issues.As a Service Desk Specialist, the employee will also work with senior IT engineers on complex technical issues and assist with IT projects (on Workplace changes) as necessary.Responsibility for the role:Support a diverse group of energetic users with varying levels of technical expertise and requirements; Provide remote support to end-users; Maintain Thin Client, Laptops, and focusing on functionality, end user experience, and efficient problem resolution; Install & troubleshoot end user equipment including: Microsoft & third-party Software and Insurance applications (if need be); Creating/updating required technical documents for maintaining knowledge repository; Perform tasks related to onboarding and termination including configuring Laptops, Thin Clients, registering SIM card, account creation and access authorization based on provided policies; Manage and monitor the IT Support ticket queue.Requirements:English communication proficiency; 1-3 years of previous Service Desk experience; Microsoft end-user technologies (Windows 10 OS, Microsoft Office 365 suite application); Software and Remote Support; End-user technologies; Good knowledge with Windows registry; Ability to troubleshoot software/hardware issues and provide timely resolution.Advantages:knowledge of ServiceNow.Why choose TATA?TCS is a company leader in the Consultancy Services sector, and our primary goal is to grow, offering stability and possibilities to all our employees.our offer includes:multinational work environmentpermanent work contractcompetitive offer and benefitsflexible and agile work environmentIf you are ambitious, passionate with new technology and digital transformation, we look forward to receiving your application! xivgfpx By applying to this job, you authorize the processing of the personal data contained in your CV pursuant to Legislative Decree 196/2003 and EU Regulation 2016/679 (GDPR) for personnel selection purposes.For more info on our Privacy Notice: