Overview
Job Purpose We are looking for a Customer Quality Engineer for our Luserna San Giovanni (TO) location.
The candidate will act as main interface with the customer ensuring continuous support to manage product quality issues in plant and at customer premises if needed.
Responsibilities
Represent customer interface in the quality non-conformity management
Represent customer interface during the PPAP process of new products and manage product/process modification on current products until final customer approval is released
Represent customer interface during Process Audits in the production plants
Manage quality non-conformities according to customer specific requirements, ensuring to meet required timing
Collect in a systematic way the quality non-conformities both coming from assembly lines and from the customer
Contribute to define, in collaboration with other functions, corrective and preventive actions needed to eliminate non-conformities
Manage the corrective and preventive actions implementation, by monitoring their efficacy
Monitor the product performance (scrap %) to highlight main issues to the other functions in order to support the resolution
Ensure the correct implementation of Quality System procedures in agreement with IATF standard
Warranty and 0-km KPI and costs management
Opportunities and Challenges
The candidate will have the opportunity to work in a stimulating environment with the possibility to learn about different technologies that apply to complex products such as Automotive High Performance transmissions. Be part of a company that manufactures premium transmissions delivered to top automotive OEMs.
Education And Qualifications
Education : University bachelor degree, Mechanical Engineering
The candidate needs to have a good Quality background in structured automotive company (at least 5 years) working as Customer Quality Engineer
Skills and Competencies
Essential :
Quality tools background (APQP, PPAP, MSA, SPC, Control Plan, Problem Solving)
Able to read complex drawings and to understand measurements reports
Fluent English (both spoken and written)
MS Office 365 package good knowledge (Outlook, Excel, Power Point, Copilot)
Considered as a plus:
Mechanical systems knowledge
MySQL and PowerBI good knowledge
SAP knowledge
Soft skills:
Good communication skills
Ability to work with different Teams
Hard working, able to work in stressful condition
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