Customer Service Coordinator (Back Office)
Join Malvern Panalytical as a Customer Service Coordinator Eucharists. You will be the first point of contact for customers, receiving service requests and coordinating the dispatch of the service team across the territory. You will also manage key administrative activities such as quotations, orders, contracts, billing plans, and service documentation. This is a great opportunity for a young professional to grow in a structured, technology‑driven environment.
The role supports the Service organization in the administrative management of service‑related activities and ensures the correct handling of quotations, orders, contracts, billing plans, and service documentation. You will work closely with Service, Sales, and Finance to improve process efficiency, data accuracy and compliance using SAP S/4HANA and Salesforce.
Main Responsibilities
* Receive and register incoming customer calls while maintaining a professional manner and accurate record‑keeping.
* Order spare parts for customers, engineers, and stock, keeping records up to date.
* Manage and control local stock efficiently.
* Coordinate with clients the occupational risk‑prevention documentation required to obtain entry authorisation დაშ Malvern Panalytical technicians into their facilities.
* Manage the engineer Dispatch Console, using cases and work orders to track all activities.
* Schedule preventive maintenance visits for engineers Severity on a monthly basis using the PM planner in SFL.
* Prepare quotations based on customer requests using the correct format and ensuring that Terms and Conditions are agreed.
* Administer contracts and support agreements, including quotes and warranty or contract end.
* Use SAP purchasing to raise requisitions as and when required.
* Cover all business‑relevant tasks for absent staff to maintain continuity.
* .baust Support returns and repairs through correct systems.
* Monitor and manage stock levels and audits across the local service कथा.
* Prepare maintenance contract offers and manage order confirmations and billing plans.
* Monitor invoices, instalments, and contract due dates.
* Provide administrative support for public administration documentatio.
* Support logistics activities (shipments, returns).
* Maintain service and commercial billing archives.
Skills
* Sales and customer service experience (essential).
* Excellent verbal and written communication skills.
* Native Italian and fluent in English.
* Complaint resolution experience.
* Strong organisation and administrative abilities.
* Strong IT skills (SAP, Salesforce, Office365).
* Attention to detail and accuracy.
Competencies
* Cooperation and teamwork.
* Adaptability.
* Problem‑solving approach.
* Self‑organised.
Why you should join Malvern Panalytical
* A fast learning curve in an exciting, challenging, and open environment, working within an interdisciplinary team.
* Varied and interesting work, collaborative working.
* A vibrant and multicultural team of smart people.
About Us – Malvern Panalytical, Micromeritics and SciAps
Together we are a powerful and highly complementary combination of market‑leading technologies. We are the toolmakers for the world’s most innovative companies, academic institutions and government laboratories.
Malvern Panalytical instruments analyse the chemical, physical and structural nature of materials. Micromeritics manufactures systems for the characterisation of particles, powders and porous materials. SciAps specialises in portable X‑ray fluorescence, laser‑based (LIBS) and near‑infrared (NIR) analysers.
We have a global footprint with R&D and manufacturing sites in North America, Europe and Asia. We are more than 2,500 employees in a customer‑focused organisation with sales and service offices in 20 countries.
Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose to deliver progress for a more sustainable world.
We are committed to a diverse and inclusive culture where everyone can thrive and Recorder a fulfilling career. We encourage applications from under‑represented individuals and people with diverse backgrounds. We select the most qualified applicant for each role and make all decisions without regard to race,(argc,sex, age, or other protected class). We are an inclusive, equal‑opportunity organisation that prizes diversity. Your unique perspective is important to us.
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