About the role
InterSystems Italia seeks experienced candidates who are creative, motivated, and energetic problem‐solvers to join a group of experts working with a broad range of new and advanced technology. You will have the opportunity to work with some of Italy's leading organizations in healthcare.
Responsibilities
Provide immediate response to customer inquiries in accordance with service standards and support current installed‐base customers.
Serve as a link between customers and the InterSystems Global Support organization.
Liaise with customers to understand work processes and requirements that the TrakCare application must address.
Provide application support for the TrakCare Hospital Management System.
Support the implementation of the TrakCare application in a manner that suits customer business requirements, following InterSystems' methodologies and processes.
Escalate open (unresolved) problems according to current policies and procedures.
Conduct individual and group training, product demonstrations, and workshops as required.
Continuously improve customer satisfaction by soliciting suggestions for product and service improvements and escalating them to management.
Act as a subject matter expert (SME) for TrakCare.
Improve response time to customer inquiries by enhancing communication, analytical, and learning skills.
Work with partners to identify potential changes within the product parameters, if required.
Participate in on‐site implementations and support-related meetings with customers or partners, as required.
Participate in the 24‐hour on‐call roster service.
Experience and Qualifications
General aptitude for solving problems and using technology to improve processes.
Understanding and experience in implementing product solutions.
Ability to handle multiple tasks simultaneously within tight time constraints.
Proven ability to work through problems with different customer groups, achieving positive outcomes.
Experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems preferred.
Understanding of Health Informatics standards, reporting requirements, and legislative controls.
Ability to design and write specification documents related to customer requirements.
Team‐working skills, including collaboration with partners located in different towns or countries.
Education and Training
BS or MS in Computer Science or equivalent (Physics, Mathematics, Sciences), OR
University degree in medical informatics, management information systems, system engineering, or any related field.
When you would start
Our teams are constantly growing, but we are passionate about finding the right fit, even if that takes a little longer. Let us know if you have a specific timeline, and we'll work with you.
Where this role is based
You will be based in our Milan office, with the option to work from home two days per week.
Benefits
Competitive salary and bonuses: InterSystems' financial stability always reflects into our offers, which put the company in a very competitive place on the market. Salary reviews and year‐end bonuses based on performance are just an example of what you can find in an employment offer at InterSystems.
InterSystems Italia is committed to ensuring equal opportunities for all candidates. We believe in fostering an inclusive workplace that respects and promotes diversity, regardless of gender, age, race, religion, sexual orientation, disability, or any other protected status. We encourage applications from suitably qualified individuals of all backgrounds, and are dedicated to creating a fair and non‐discriminatory recruitment process.
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