SENIOR RECEPTIONIST
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Rome, Italy (On-site)
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JOB PROFILE
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ROME
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ABOUT KERTEN HOSPITALITY
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Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences, and communities while optimizing operations and driving profitability for forward-thinking investors, with a strong commitment to sustainability. KH develops ecosystem-driven destinations through partnerships across Food & Beverage, Retail, Entertainment, Art, and Wellness sectors.
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ABOUT THE PROPERTY
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Cloud 7 Rome
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Located in the heart of Rome, between Via del Corso and Via di Pietra, Cloud 7 Rome is a boutique hotel with 37 rooms, offering an immersive experience inspired by the authentic Roman dolce vita. The hotel features breakfast service, bar, and quick lunch, delivering a vibrant and lifestyle-driven guest experience.
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ABOUT THE ROLE
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Reporting to: Receptionist Manager and Front Office Manager
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Location: Rome, Italy The Senior Receptionist is an experienced Front Office professional responsible for delivering exceptional guest service while ensuring smooth daily reception operations.
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This role requires a hands-on, proactive individual who can work independently, act as a key point of reference during shifts, and support the Receptionist Manager in overseeing operational flow and service standards. The ideal candidate combines strong technical skills with a natural guest-oriented approach in a boutique hotel environment.
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JOB DESCRIPTION
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KEY RESPONSIBILITIES
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- Deliver an outstanding guest experience from pre-arrival through departure, ensuring personalized and attentive service.
- Independently manage Front Office operations (check-in, check-out, reservations support, guest assistance).
- Handle guest requests, complaints, and special requirements with professionalism and efficiency.
- Support the Receptionist Manager in coordinating daily operations and ensuring service consistency.
- Ensure effective communication between Front Office and other departments (Housekeeping, F&B;).
- Maintain accurate records and assist in preparing daily operational reports.
CONNECTION\n
- Welcome and assist VIP and returning guests, ensuring a memorable and personalized stay.
- Act as a reliable point of contact for guests throughout their stay.
- Build strong relationships with guests, anticipating their needs.
CURATION\n
- Promote hotel services (bar, breakfast, quick lunch) to enhance guest experience.
- Contribute to creating a welcoming, community-driven atmosphere.
INNOVATION\n
- Proactively suggest improvements to procedures and guest experience.
- Support upselling and cross-selling initiatives.
- Contribute to maximizing room revenue and operational efficiency.
LEADING THE WAY\n
- Provide guidance and informal leadership to junior team members during shifts.
- Support onboarding and training of new staff.
- Ensure adherence to company standards, policies, and procedures.
- Promote a positive, collaborative, and service-oriented work environment.
EXPERIENCE & SKILLS\n
- Proven experience as a Senior Receptionist or equivalent Front Office role.
- Strong knowledge of Front Office operations and procedures.
- Fluency in English; Italian is required (additional languages are a plus).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive mindset.
- Ability to work independently and handle responsibilities with confidence.
- Familiarity with PMS systems and hotel operational tools.
- Experience in boutique or lifestyle hotels is a plus.
JOINING OUR TEAM MEANS\n
- Competitive compensation aligned with experience.
- Growth opportunities within an international hospitality group.
- Dynamic and hands-on working environment.
- A collaborative, motivated, and service-driven team.