PWe are looking for Customer Service Specialist in Milan for our Customer Service Cartonboard Milan Team. /ppYou will be important first contact point for Customers whom we deliver order fulfilment and knowledge services. You will uphold strong relationship with the customers and admin orders from inquiry to delivery to meet customers expectations. Your work is supported by modern technology Salesforce as platform for managing customer contacts and communication as well as managing workflow to route exceptions and special inquiries to our internal stakeholders. We offer you a permanent position. /ppbAbout the position /b /ppYou will leverage your extensive competences about customer service supply chain and service concepts to create loyal customers and differentiate us from competitors that offer similar products or services. Your knowledge to create customer value and drive innovation through digitalization will be utilized to develop our service competitiveness. And you can grow further your expertise of service channels in role of Salesforce Champion which is one of special assignment in the team. /ppbIn this role you will be responsible for : /b /ppdedicated part of the customer base in co-operation with the concerned Sales Manager /pphandling customer contacts through different channels and build relationship /pphandling customer inquiries and order management /ppbmonitoring Customer credit limit and controlling stocks /b /ppproviding up to date info to Customer regarding the supply status of their orders /ppadvice customers regarding basic sustainability and product related questions /ppexpansion of customer base and improving the utilization rate of eFlow online for onboarded customers /ppYou will be a part of an international team of Customer Service Specialists who have contacts globally. /ppYou will specialize to dedicated customer base connected to specific market or business. We offer you development opportunities for professional growth through trainings promotions implementation of state-of-the-art tools and development projects. You have possibility for Hybrid work with 2 days in Milan office per week. /ppbAbout you /b /ppYou communicate easily in Italian Spanish and English language in all types of situations and you are passionate for good customer service and to implement best practices in daily work. You have self-discipline and the motivation to achieve goals independently and you are ready to take personal ownership of your job performance. You can maintain professional behaviour; effectiveness accuracy and co-operation despite pressure. You are team player and interact with people effectively and you are willing to share and receive information. /ppTo succeed in the role you have minimum 3 years experience of Customer Service in a multinational environment and ideal candidate has also experience of working in digital service channels. /ppbWhat we offer /b /ppBy joining us you will be part of our diverse working culture supporting you to explore new perspectives and develop professionally. You will contribute towards a more sustainable world as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. To keep you going safely we support your physical and mental wellbeing. /ppSuccessful candidates are offered : /ppattractive employment conditions in an effective team work environment /ppinteresting responsible and challenging work in international company with recognized reputation /ppbpossibilities of professional development /b /ppHave we piqued your interest and would you like to take on this challenge with usThen we would like to get to know you and find out more about you and your work. /ppWe look forward to hearing from you. /ppRequired Experience : /ppUnclear Seniority /ppKey Skills /ppuEmployment Type : /u Full-Time /ppuExperience : /u years /ppuVacancy : /u 1 /p #J-18808-Ljbffr