PJob Title: Service Manager for Italy and Balkans /p pbJob Description /b /p pbDirect Reports /b /p pOperations Maintenance Manager, Maintenance Manager, Operations Manager, IT Controls Engineer, Spare Part Coordinator, Maintenance Planner, Administrator/Secretary, Process Engineer, Backoffice Administrators /p pbJob Purpose Statement /b /p ul liGeneral management of OM contracts and other service contracts in the region, including personnel, operations, service, quality, finance, subcontracts, and variations. /li liManage stakeholders at all levels, including senior management at both customer and Vanderlande. /li liContinuously develop Vanderlande's (SBS) Service proposition worldwide. /li liCreate and steer business investments with customers for the next 1-10 years. /li liSupport the startup of new onsite teams. /li liDevelop and professionalize site-based service teams worldwide. /li liManage incidents (external internal). /li /ul pbQualifications and Abilities /b /p ul liOver 10 years of international service management experience. /li liEntrepreneurial mindset, people management skills, and strong communication skills; capable of developing long-term relationships with suppliers and customers. /li liBackground in automated handling systems, capital goods industry, or system integration; understanding of business criticality of systems. /li liExperience working with third-party service providers as subcontractors. /li liKnowledge of service contracts is advantageous. /li liBachelor's or Master's degree. /li liStrong customer focus and service-oriented attitude. /li liExcellent verbal and written skills in English; proficiency in local language preferred. /li liWillingness to travel globally and/or relocate temporarily to the region. /li liDrive for continuous improvement. /li liCommercial acumen and project management skills. /li liTeam-building abilities. /li liAvailability for regular worldwide travel (e.g., to headquarters). /li /ul pbResponsibilities /b /p ul liOverall responsibility for maintenance and operations performance across all (SBS) sites. /li liManagement and participation in the global audit program. /li /ul pbKey Activities /b /p ul liSupport in preparing and establishing service contracts. /li liManage service contracts: staffing, operations, quality, finance/PL, and customer contact. /li liProblem-solving and troubleshooting. /li liContinuous improvement initiatives. /li liReporting to customers. /li liCommunication with headquarters in the Netherlands. /li liCost control and warranty management. /li liBudget management and evaluation. /li liManage contracts with subcontractors and customers. /li liImprove maintenance methods. /li liCoordinate during major incidents. /li liPrepare weekly and monthly reports. /li liEnsure health, safety, and environmental standards on site. /li /ul pbWork Pattern /b /p pFull-time hours with availability for major escalations. /p pbCompetences /b /p ul liOrganizational sensitivity. /li liLeadership with a team-oriented approach. /li liCustomer orientation and service provision. /li liRelationship maintenance. /li liSystemic thinking. /li liStrategic planning and development. /li liPerseverance. /li liEntrepreneurship. /li liSafety leadership. /li /ul #J-18808-Ljbffr