Our Client
Our client is a leading company specialized in the construction of filling and closing lines and processing plants for the food and beverage industry.
Position: After Sales Business Manager
We are seeking a talented After Sales Business Manager who will report to the Aftermarket Manager. The role is based at the company's headquarters in Parma, with frequent travel and business trips.
Main Responsibilities:
* Undertake proactive communication with customers to anticipate and resolve issues.
* Conduct regular customer audits and visits; define maintenance contracts, proactively identifying and addressing potential problems.
* Engage in preventative maintenance and upgrades.
* Promote new products or services, providing customers with the necessary information to make informed purchasing decisions.
* Pursue high levels of customer satisfaction, prevent churn, build stronger relationships, and retain customers.
* Ensure achievement of business targets (invoicing and margins) for the Aftermarket Division (service, spare parts, retrofits).
* Identify and pursue new business opportunities to expand the company's client base.
* Develop partnerships and strategic alliances to enhance service offerings.
* Collaborate with sales and marketing teams to align customer service initiatives with business growth objectives.
Key Skills & Qualifications:
* Diploma or Bachelor's degree in a technical subject (mechanics, automation, etc.).
* Proven experience in customer service management and business development.
* Strong analytical and strategic thinking skills.
* Excellent communication and negotiation abilities.
* Leadership experience with a track record of driving team performance.
* Proficiency in CRM software and customer engagement tools is a plus.
* Ability to identify trends, customer needs, and market opportunities.
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