Overview
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DATA4's Mission
DATA4 creates Smart & Scalable digital facilities for our customers. Our network of highly connected, resilient and sustainable data center campuses underpins our customers’ digital growth in Europe.
DATA4 Group finances, designs, constructs and operates its own data centers. Delivered through our data center campus model, we provide our customers with secure, scalable and high-performance data hosting solutions.
Responsibilities
The role focuses on the deployment of hosting solutions sold by the sales teams for colo-customers. Projects can range from installing a single rack to equipping a full computer room with several hundred racks. The SDM plans, delivers and documents DATA4’s customer projects during the Build phase, before the Run phase where the colo-customer goes into production. The SDM collaborates with technical resources and the sales team to finalize design and provide an accurate delivery forecast, ultimately ensuring effective delivery and maintaining customer expectations. The SDM is also responsible for capacity management in Run mode (low voltage, racks) and for knowing the location of clients on campus. They will work with trade experts (High Voltage, Low Voltage, Air Conditioning) and external service providers, in close collaboration with the OPS team which manages contracts. The SDM may deploy new services (network services, DCIM) and will integrate DATA4 and partner offerings, understanding the customer’s overall solution (cross-connect & remote hands). The SDM establishes a governance model appropriate to the customer’s organization and ensures deliverables such as the SoW and schedule are maintained through delivery until acceptance, and ensures transfer to the Service Management and Support team after acceptance.
Tasks And Responsibilities
Build phase
- Delivery of customer solutions
- Effectively manage the expectations of key stakeholders such as the vendor and the customer
- Maintain customer relationship and communication during the project life cycle
- Organize interaction with other company employees and outsourcing personnel to maintain optimal working relationships
- Roll out, implementation and trucking of carriers (telecommunications companies) that provide connectivity services to end customers
- Assist in the development of project documents and templates
- Produce project management documentation deliverables such as Statement of Work, Gantt charts, quality plans, etc. to a high standard
- Undertake reporting activities for the project portfolio and team as directed
- Any other tasks required by the Project Office Manager or Engagement Director, within the scope of this role
Run phase
- Carrying out site tours as requested by the Client
- In charge of Capacity Planning for the colo-Client
- Ensure that Client rooms are maintained in good operational condition (cleanliness, security, etc.)
- Responsible for the proper updating of the Customer Room Plans
- Write monthly reports for customers
- Manage the activity of the local staff in charge of customer deliveries
IMS Certifications
Respect and enforce certification policies in terms of:
- H&S;: Respect and enforce health and safety rules
- Environment: Respect and enforce environmental policies
- Information security: Respect and enforce information security policies
- Energy: Respect and enforce the policy of reducing energy consumption
Experience Required
Education and experience
3 years of higher education in a technical field in the following areas: networks, computers, electromechanical infrastructures.
Minimum 3 years’ experience in the same position
Technical skills
The candidate must have the following skills:
- Proven track record in project management, preferably in the hosting or service integration industries
- Basic understanding of High Voltage, Low Voltage, Air Conditioning technical infrastructure
- Proven ability to meet high standards of written and verbal communication with clients
- Proficiency in Microsoft Office, Microsoft Project and AutoCAD applications
- Proven ability to work under pressure and with others
- Tenacious attention to detail and quality
- Good communication and customer relations skills
- Able to work simultaneously with multiple projects
- Proactivity in detecting and resolving problems
Candidate does not require the following, but it would be a plus:
- Proficiency in Microsoft Visio
- Prince II (or similar project management certifications) or ITIL v3 certified
- Conceptual understanding of information technology, networking and the Internet
Soft skills
Sense of confidentiality, integrity and ethics; high level of rigor, organizational skills and good analytical skills; ability to communicate effectively and interact with all stakeholders; good pedagogy, listening skills and ability to convince; experience in a customer service environment with strong communication skills; pro-active in making proposals; good stress resistance/coolness especially in crisis situations; high educational diploma; ability to manage cross-functional projects; fluent in English
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Project Management and Information Technology
- Industries
- IT Services and IT Consulting
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📌 Service Delivery Manager Italy
🏢 Data4
📍 Cornaredo