Technical Support Role
We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our organization, you will provide exceptional support and assistance to our customers, ensuring they receive timely and accurate resolutions to their inquiries and technical issues.
This role requires strong communication skills, technical knowledge, and the ability to work effectively under pressure. You will be responsible for diagnosing and resolving technical issues by guiding customers through step-by-step solutions utilizing your knowledge and other established processes and tools.
Responsibilities:
* Provide technical support to customers via phone, email, or chat
* Diagnose and resolve technical issues in a timely and efficient manner
* Collaborate with internal teams to ensure effective communication and resolution
* Participate in ongoing training and development programs to enhance product knowledge and customer service skills
Requirements:
* Bachelor's degree in a related field (e.g. Life Sciences, Biomedical Engineering)
* Minimum 2 years of experience in a customer support or technical support role
* Excellent communication and problem-solving skills
* Ability to travel up to 15% of the time
Benefits:
* Competitive salary and benefits package
* Ongoing training and development opportunities
* Collaborative and dynamic work environment
About Us:
We are a leading company in the diagnostics industry, committed to advancing and optimizing laboratory solutions. Our team is dedicated to providing exceptional support and services to our customers, and we are seeking like-minded individuals to join us.