Job Description: Product Recovery & Improvement (PR&I) is committed to pursue and implement improvement to the original design taking into consideration the feedback coming from in-service experience, with the aim to enhance products reliability and Customer satisfaction. The request is for one additional member for the PR&I Team. It would be desirable, but not binding, a person having already competencies in a D&D department. Some experience with Maintenance disciplines and with fleets customers' needs would be a valuable skill. In a role of Analyst he/she will be in charge of: [ 1 ] managing both as primary driver or in support to Technical Disciplines the analysis, the investigation, the proposal and the deployment of solutions to fix in-service failures and lacks of performance [ 2 ] preparation of technical reports in support of the investigation and analyses tasks (preferred language is English) [ 3 ] preparation of technical reports in support of Maintenance documentation tasks, being partner of Customer Support teams in ensuring the correct implementation into the Maintenance documentation [ 4 ] proof reader of documentation submitted by third parties for evaluation • Qualifications Master degree in Mechanical or Aerospace Engineering. • Level of experience At least 5 years of experience in Engineering (Technical Disciplines and/or CPE Office and/or Sustaining Engineering) and/or Production (FAL and/or Manufacturing Engineering) and/or Customer Support (Product Support Engineering). • Technical skills - knowledge of helicopter general architecture and systems integration (basic and customized helicopter) - knowledge of technical configuration, technical documents management and design/certification process - knowledge of EO/EBOM/3Dmodels/2Ddrawings (part/assembly/installation) management and development process - knowledge of materials, protective/thermal treatments, manufacturing processes and aerospace standards - mature/good experience in inspection of components new and from service - mature/good experience with the mechanical shops, maintenance and production - knowledge of Configuration Management process (preferred) - knowledge of Product Recovery and Improvement process (preferred) - knowledge of Occurrence Reporting and/or Warranty Claim management process (preferred) • Languages English language knowledge is requested. • IT skills - Basic knowledge of design and configuration tools (Catia V4-V5/VPM/Enovia/MyDBT) - Microsoft Office Suite - SAP - Microsoft Power BI (preferred) • Soft skills - planning and organization - problem solving - good interpersonal/communication skills (multiple interfaces management) - high attitude for team working, considering the necessary interaction with Customer Support people, with customers through LHD technical representatives, with production people, with maintenance people, with the Technical Disciplines - high proactivity and constructive spirit of initiative - ability to work multiple projects and multi-tasking approach are required - sensitivity to customers’ complains and needs - strong will to learn and motivation to work Seniority: Primary Location: IT - Varese - Cascina Costa Additional Locations: Contract Type: Permanent Hybrid Working: