Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.
SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.
From the Sunset Hotels & Resorts division, we are seeking a creative, strategic, and brand-oriented Fitness & Wellness Manager in Madison House Milan, right in the heart of Milan.
Main responsibilities
* Lead the development and implementation of the fitness and wellness offering from the pre-opening phase, ensuring alignment with the club’s positioning and brand standards.
* Oversee the day-to-day operations of all fitness and wellness areas, maintaining premium service quality, safety protocols and operational excellence.
* Design, coordinate and supervise group classes, personal training services and holistic wellness programs tailored to members’ needs.
* Recruit, onboard, train and manage the fitness and wellness team, fostering a high-performance, motivated and service-oriented culture.
* Create bespoke fitness and wellness programs for members, collecting feedback and monitoring performance to continuously improve the offering.
* Collaborate closely with Membership, Events and other departments to deliver integrated initiatives that enhance member engagement and retention.
* Establish and manage partnerships with wellness brands, local businesses and industry professionals to enrich the club’s wellness ecosystem.
* Define, manage and monitor the departmental budget, ensuring cost control, resource optimization and financial sustainability.
Qualifications
* Degree or diploma in Sports Science, Sports Management or related field.
* International certifications in fitness (ACE, NASM, ISSA) or Italian equivalents (FIPE, CONI, CSEN).
* Additional courses in management, hospitality or wellness are a plus.
* 3–5 years of managerial experience in gyms, wellness clubs or luxury hotels.
* Fluent in Italian and English (written and spoken).
* Strong leadership, communication and problem-solving skills.
* Attention to detail and ability to deliver highly personalized service.
* Proficiency with gym management software and booking systems.
Benefits
* Competitive Salary.
* Discounts Across Sunset's Venues and More: Experience the Sunset lifestyle to the fullest with exclusive discounts at all our venues and beyond.
* Career Growth Opportunities: Your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions.
You can learn more about our company: https://www.metthotelsandresorts.com/milan/ & https://www.sunsethospitality.com/