Location: Campoverde di Aprilia, Italy Type: Full Time Hours: 8 hours per day Skills & Responsibilities Provide first and second level support for customer issues. Coordinate with third-party vendors to resolve complex AV issues. Communicate issue status and resolutions promptly. Maintain updated tickets for reported incidents. Install, upgrade, support, and troubleshoot Windows OS (XP, 7, 8.1, 10) and Microsoft Office 2010; support Cisco Jabber. Basic knowledge of Mac OS to support Apple PC users. Install, upgrade, support, and troubleshoot printers and hardware. Perform preventative maintenance on computers, laptops, and printers. Conduct repairs on desktops, laptops, printers, and peripherals. Use diagnostic tools to troubleshoot network and hardware/software issues. Basic understanding of networks, servers, AV, smart devices, and telecoms. Ability to work in a project-based environment with flexibility and teamwork. Requirements Valid work permit. Extensive IT knowledge and experience. Preferred several years of related experience. Proficiency in Italian (minimum B2 level). If you meet the above criteria, please send your CV in English, mentioning the position in the subject line, along with a WhatsApp contact number. Application salary: Negotiable Apply now! J-18808-Ljbffr J-18808-Ljbffr