We are Decathlon’s Digital & IT teams.
At DECATHLON DIGITAL, we're transforming global digital sports experiences to elevate how customers and employees sustainably play, train, and connect in more than 70 countries.
With offices in Paris, Lille, Amsterdam and international locations, we bring together more than 5 000 software engineers, product managers, and data experts united to build and scale great products centered around our users’ needs.
We support Decathlon Italy business.
Supporting the new global strategy, we technologically boost and standardize the solutions adopted, empowering the Decathlon sport market to the next level.
About The Job
* As the leader of the Italian IT Operation Team, your main focus will be:
* [Strategy] Responsible to co-build the strategy for domains with your team and participate in defining the IT strategy for the country, taking into account internal (international) and external (market) factors
* [Support and Operations] Accountable for the quality of the IT Solutions that comprise the country's Catalog.
* [Listening to Needs] Responsible for fulfilling the expressed needs of IT Solution users, in alignment with the Business Model.[Business Acceleration] Create value with IT Solutions to contribute to the Country Project.
* [Human development] Foster the development of IT talent in my country.
* [Security] Responsible for the security of the country's Information System.
* [Economic] Responsible for optimizing IT costs in the country and collaborating on defining the budget forecast and managing the IT Profit and Loss (P&L) for Italy for the relevant scope. Optimize the Total Cost of Ownership (TCO) of IT solutions within my perimeter.
TECHNICAL ENVIRONMENT
* Collaborative Tools: Google Workspace Suite, Miro
* Atlassian Suite: Jira, Confluence
* ITSM Platform: for organized and efficient support
* MDM Tools: Mobile Device Management for HW remote check and Support
* Operations Devices/Servers/Laptop/Printers/Tablets…
RESPONSIBILITIES
Mainly To Guarantee
* Technical training of the users of the site
* Support to users towards the right IT solutions
* Site Opening process from an IT point of view
* IT security on your sites
* Your IT products meets the needs of users
* Connection to national/international ecosystem
* Expertise on your products
* Smooth operation
* Improve and Maintenance on High Performance mechanization solutions adopted
PROFILE
* Excellent leadership and people management skills.
* Problem Solving: in a complex environment, being able to cooperate with a distributed team to analyse and solve issues.
* Multilingual skills to communicate with a diverse customer base.
* Planning: able to organize your tasks, keep the focus on prioritized ones and deliver them on time.
* Proven record of achieving service-related KPIs and customer satisfaction targets.
* Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
* Experience in implementing service improvement initiatives and managing service quality standards.
* Familiarity with service management frameworks such as ITIL or Six Sigma.
WHAT WE OFFER
* Have an active role in the IT community, learning and providing your contribution
* Hard/Soft skills development path to provide you all the best instruments to have success in what you do
* Regular alignments with your Leader to remove roadblocks you'll eventually face and team support for any technical needs
* Growth in execution and effectiveness, configuring specific Hardware and following ITIL Support Model.
DIVERSITY and INCLUSION statement
Decathlon is committed to inclusion and non-discrimination, and thus acts daily in favor of disability, seniors, social mix and equality between women and men. Above all, recruiting personalities and diversity within our teams is a major challenge because it is a source of innovation and performance
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