The Last Mile Analytics & Quality Team in Hyderabad is looking for a Transportation Quality Specialist who will act as first level support for driver and delivery related programs. Your solutions will impact our customers directly. This role requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High impact production issues often require coordination between multiple Development, Operations and IT Support groups, giving you breadth of impact with various groups.
The ideal candidate must be detail-oriented, have superior verbal and written communication skills, strong organizational skills, and be able to juggle multiple tasks at once while working independently and maintaining professionalism under pressure. The candidate must identify problems before they happen, implement solutions that detect and prevent outages, make sound judgments, improve the customer experience, and get the right things done.
Key Job Responsibilities
* Fluency in Japanese. JLPT N3 certification
* Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
* Identify and uncover areas of opportunity and highlight the same to managers.
* Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
* Do root-cause analyses (when needed) within the space subject to availability of data.
Basic Qualifications
* Bachelor’s degree, Fluency in Japanese. Required JLPT N3 certification.
* 10-24 months of work experience.
* Good communication skills – should be able to facilitate flow of translated information (Japanese to English and vice-versa) between teams internal/external.
* Proficiency in Excel (pivot tables, VLOOKUP).
* Demonstrated ability to work in a team in a very dynamic environment.
Preferred Qualifications
* Logistics background and lean/six sigma training is a plus.
* Basics in SQL.
* Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections.
* Identify and uncover areas of opportunity and highlight the same to managers.
* Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
* Do root-cause analyses (when needed) within the space subject to availability of data.
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