Lounge Assistant page is loaded## Lounge Assistantlocations: Italy - Capri Loungetime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: April 30, 2026 (30+ days left to apply)job requisition id: JR **Main duties and responsibilities*** Verify and refund Tax Free Forms to international travellers* Ensure a satisfactory experience for our customers* Prevent refunding mistakes and fraud* Prepare reports as needed* Observe Global Blue and Merchant’s policies, guidelines and procedures**Main KPIs*** Number of refunded transactions* Refunding mistake ratio**Reporting and collaboration*** Reporting line: Downtown Manager**Mainly cooperates with:*** Peers at same and other Refund/Downtown Points* Quality Assurance* Processing* Refund & Security Manager* Merchants’ staff* Sales organization**Background and Education*** University degree* Helpful: a commercial background* Helpful: experience in face to face customer contact* Helpful: experience in managing tills* Helpful: airport, retail or front office experience* Helpful: customer service experience**Specific skills and knowledge*** Must be fluent in English.* Other helpful languages in order of relevance: Chinese, Russian, Arabic* Must be dedicated to service and customer satisfaction* Must be experienced in using office software* Must be trustworthy to handle large amounts of cash* Must have a clean criminal record* Must be able to handle stress* Must be nimble but thorough* Must be a good team player* Must be flexible in terms of working hours* Previous working experience is a plusAt Global Blue, we firmly believe that enhancing the shopping experience drives performance.Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over **40 years** of industry expertise, we have pioneered Tax Free Shopping and expanded into the