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JobReq ID: 54957
Work type: Hybrid
Type of contract: Open-ended/permanent
Full/Part Time: Full time
Location: Vimercate (MB), IT Madrid, ES Poznań, PL
About Us
Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a "Bridgestone West" strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.
About The Role
Job Purpose
The Dealer Network Solutions Manager supports the Retail Centre of Excellence in delivering strategic projects that drive continuous improvement across the EMEA retail network. The role is responsible for designing, developing, and managing digital solutions that enhance operational efficiency and elevate the consumer experience in retail operations. By translating business needs into effective digital tools, the role ensures that retail teams are equipped with scalable, user‐centric, and data‐driven solutions that support operational excellence, customer satisfaction, and long‐term network growth.
Responsibilities
Project Management
Lead and support strategic, cross‐functional projects focused on retail operational excellence and customer experience
Ensure timely delivery of project milestones aligned with business objectives
Support project planning, documentation, status tracking, and communication
Manage stakeholders to ensure successful implementation and adoption of solutions
Tool Optimisation
Monitor tool performance and usage through KPIs and dashboards
Provide insights and recommendations for continuous improvement
Manage, oversee, and optimise core digital tools, including:
Call management systems
Booking tools
Digital check & vehicle inspection platforms
Dealer portals
Fleet portals
Ensure digital solutions are intuitive, reliable, and aligned with operational requirements
Operational Excellence
Analyse user feedback and identify opportunities to enhance tools and workflows
Partner with cross‐functional teams to improve usability, efficiency, and service quality
Act as a key contact point for retail teams, ensuring tools support daily operations and customer satisfaction
Identify pain points and propose solutions to improve workflows and customer interactions
Innovation Agent
Explore and design AI‐driven use cases to improve processes, efficiency, and profitability
Collaborate with internal teams to evaluate feasibility and support implementation of AI‐based solutions
Qualifications & Experience Required
3–4 years of experience in Retail Solutions, Customer Experience, or related fields
Experience managing digital tools in retail environments
Knowledge of dealer network operations and training platforms
Technical / Functional Skills
Proven project and change management experience, particularly in tool implementation
Strong analytical skills and ability to interpret complex data for decision‐making
Advanced Excel skills (pivot tables, formulas, data analysis)
Familiarity with digital platforms and retail operational tools
Experience monitoring KPIs and dashboards
Languages
Strong communication skills in English (written and spoken)
Additional European languages are an advantage
Soft / Behavioral Skills
Customer‐oriented mindset with strong problem‐solving skills
Excellent stakeholder management and communication ability
Ability to drive operational efficiency and process improvements
Strong teamwork and collaboration skills in an international environment
What We Offer
A supportive and engaging onboarding experience to ensure a smooth transition into our team.
The opportunity to develop and grow, through training and regular mentorship.
Corporate Social Responsibility activities.
A truly global, dynamic and challenging work environment.
Agility and work/life effectiveness and your long-term well‐being.
A diverse and inclusive team. xrdztoy
We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.