Technical Service Representative Job Description
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* Key Responsibilities:
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We are seeking a skilled technical service representative to provide exceptional support to our clients. The ideal candidate will have electro-mechanical experience, including the ability to use a multi-meter to troubleshoot electrical circuits and read electrical schematics.
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* Primary Responsibilities:
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* Provide outstanding service to clients by ensuring their devices are working correctly.
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* Use electro-mechanical skills to repair devices, utilizing training provided by certified instructors and online resources.
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* Achieve key productivity goals, including gross calls per day, efficiency ratings, response time commitments, and minimizing parts costs.
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Requirements:
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* Electro-mechanical experience, including using a multi-meter to troubleshoot electrical circuits and reading electrical schematics.
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* Superior time management skills and reliability, with a valid driver's license and appropriate insurance coverage.
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* The ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday.
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Benefits:
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* Substantial growth opportunities for future career development within a supportive company culture.
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* Full medical/dental/vision benefits, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
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* Paid time off, plus holidays and personal days.
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What Success Looks Like:
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* Navigating new hire training and completing technical training courses.
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* Gaining a comprehensive understanding of the company's customer service culture.
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* Understanding call load, territory alignment, and client satisfaction expectations.
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* Acquiring knowledge of equipment and inventory needs to support the territory.
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* Actively and correctly completing service calls independently.
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